Enterprise Customer Success Manager, US
Enterprise Customer Success Manager, US
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Job Description
Lets face it a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We cant cram it all in here but youll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it) you get way more than a paycheck. You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met (yes each with their own personal BetterUp Coach) and most importantly work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly its not for everyone. But for people with fire in their belly its a game-changing career-defining soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career doing life-changing work in a fun inventive soulful culture.
If that sounds excitingand the job description below feels like a fitwe really should start talking.
We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week or eight days per month. Our US hub locations include: Austin TX; Chicago IL; New York City NY; San Francisco CA; and the Washington DC metro area. If this is a role based in Europe our Europe hub locations are London UK and Amsterdam NL. Please ensure you can realistically commit to this structure before applying.
The Enterprise Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. The role supports our distribution strategy by driving customer value increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers (CSMs) are our clients key strategists consultants and growth planners. CSMs partner with the Account Management and Implementation teams to drive adoption and deliver on value which creates strong business cases for renewals and expansions. Core skills to be successful in this role include but are not limited to; leadership skills client service orientation strategic consulting project management relationship mastery problem-solving and storytelling.
What youll do:
Relationship Building: Build rapport and expand customer/executive sponsorship creating new champions while also fostering relationships with existing champions.
Prospection & Coordination: In this role the CSM is a champion of deeply understanding how BetterUp can solve business problems for our customers and aligns our solutions and internal resources to support each customers needs.
Account Health: Be a true champion of account health taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size teeing Account Managers up for expansions ahead of the renewal period.
Value Delivery: Create thoughtful value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI scale and time to market.
Drive problem-solving and risk mitigation strategies engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships. Become a true advocate of your customers best interest internally at BetterUp as well as with the customers of BetterUp.
Understand customer strategy and challenges; align BetterUps Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
Contribute to the evolution of our product & product functionality product marketing and internal and customer best practices
Ability to travel for up to 20% of the time.
If you have some or all of the following please apply:
Experience with high-value books of business multi-product platform deployments the HCM SaaS space or Talent disciplines are also highly valued.
Previous experience building deep relationships with customers stakeholders and client teams including at the Executive level. Must have previously served as the main point of contact for customers.
Strong experience keeping customers expectations grounded in reality and pushing back while maintaining a positive relationship. Must be able to be prescriptive consultative and credible.
Project management experience and/or experience managing multiple projects with multiple stakeholders at once.
Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
Previous experience balancing multiple priorities including long term strategy with immediate customer needs as well as aligning commercial outcomes with broader account needs
Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company adaptation and continuous learning are part of our daily work. Were looking for teammates who are excited to evolve alongside technology people who experiment boldly share their discoveries openly and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process youll have opportunities to showcase how you harness AI to learn iterate and amplify your impact.
Benefits:
At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Workdays ( Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran addition to federal law requirements BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
At BetterUp we compensate our employees fairly for their work. Base salary is determined by job-related experience education/training residence location as well as market indicators. The range below is representative of base salary only and does not include equity sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is as follows:
$124000 $170500: New York City and San Francisco
$107000 $147400: All other locations
Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family. By submitting your application you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to
#LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
