Field Service Coordinator OU Led Market EMEA
Field Service Coordinator OU Led Market EMEA
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1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world. Medtronic is a global leader in medical technology services and solutions. We improve the lives of millions of people each year through our innovative healthcare products.As a Field Service Coordinator you ensure optimized planning and utilization of our Field Service Engineers guaranteeing high level of service and maximum efficiency keeping the service KPIs monitored identify and implement improvement opportunities and ensure the territory coverage. You maintain the focus on travel: engineering ratio and cost to serve.
Responsibilities may include the following and other duties may be assigned:
- Proactively schedule the field service team to deliver efficient and focused service solutions
- Schedule preventive maintenance visits and manage breakdowns to ensure efficient time management and high utilization hours for the field service team
- Organize and ensure the timely implementation of Field Actions and Software updates/upgrades
- Identify and communicate with key personnel regarding service and repair including clinical engineering device management departments department heads and clinicians
- Optimize and enhance the effectiveness of field operations
- Primarily interact internally with engineers operational units (OUs) and quality teams
- Monitor the execution of Field Corrective Actions and service deadlines and coordinate the response in case of absences/holidays/cover from other countries
Required Knowledge and Experience:
- Requires High School Diploma or equivalent with
- 6 years of work experience in customer service or technical product support
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Employment Type
Full-Time
