Lead Field Service Technician

The Technical Services Supervisor is responsible for overseeing aspects of the day-to-day radio wireless communications operations. This position is also responsible for performing installations inspections maintenance and repair of two-way radio equipment and other electronic communications monitoring and accessory equipment.

Total Safetyis the worlds premier provider of integrated safety and compliance services and the products necessary to support them including gas detection respiratory protection safety training fire protection compliance and inspection industrial hygiene onsite emergency medical treatment/paramedics communications systems engineered systems design and materials management. Our Core Values are People Safety & Wellbeing Accountability Responsibility Empowerment Honesty Transparency and Integrity.

Specific Job Duties and Responsibilities

• Manages two-way radio communications site systems support including collaboration with the sales group and operations team while providing effective operational support.
• Installs maintains provides technical support and service of radio system equipment such as UHF/VHF and 800/900 MHZ on Analog Digital Capacity plus Capacity linked Capacity Max Connect Plus operate RDAC software and SCADA system.
• Makes minor modifications to electronic circuitry (such as repeaters for SCADA system) per request and/or implement factory software/ firmware updates.
• Operate portable radio equipment: consoles microwave systems mobile and using both conventional and trunked radio technology system.
• Diagnose troubleshoot repair and resolve communication radio and repeater equipment issues with rental and customer equipment.
• Network capabilities to be utilized with setting up equipment and SCADA.
• Manages infrastructure projects that include new radio system installations or upgrades. Works with regional operational and sales partners on interoperability and shared wireless networks for different bandwidth we operate and service including UHF/VHF and 800 /900 MHz re-banding and narrow-banding processes.
• Responsible for Asset Management of Communication division equipment in Rental Man including cycle counts equipment status in/out and asset additions & disposals. Determines need for additional equipment and commodity purchases in coordination with Management.
• Responsible for tracking and maintaining all FCC licenses on behalf of Total Safety

• Trains and coachs communication technicians to ensure operations directives and service goals are being carried out and techs continue to improve skillset.
• Displays extensive working knowledge of industry standards and practices including product details and company services offered and compliance for all quality safety training and state and federal regulatory program requirements.
• Directs the use of company resources both personnel and equipment within operations to achieve maximum efficiency profitability and utilization of company resources.
• Oversees and collaborates in development of short and long-term strategic goals which align to support operational processes.
• Supports all other special assignments as directed by Management.

Education: Engineering or Technical college degree or equivalent professional experience.

Experience: Minimum 5 years of operations experience in business-to-business technology rental and sales (preferably wireless). Some management and or supervision experience required.

Required Licenses or Specific Training: Must have a valid drivers license from state of residence and valid proof of vehicle insurance. Must possess good driving record and be insurable for Total Safety vehicle insurance while driving company truck. Forklift experience preferred. Must have ability to pass internal forklift certification as required. Must be willing to travel to customers site and available for travel for short and long-term out-of-town and/or offshore projects.

CETA technician certification required.

Wireless communication manufacturer licenses and training certifications are preferred. Must have the ability to pass manufacturer certifications as needed.

Proficiency in the care and use of all sites specific facility and customer required Personal Protection Equipment (PPE). Trained in Respiratory Protection and fully certified to wear respiratory breathing equipment (Fit Tested).

Physical Demands

While performing the duties of this job the employee is regularly required to stand; walk; climb and stoop kneel or crouch. Uses hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision and ability to adjust focus.

Work Environment

Shop and yard environment. Maybe frequently exposed to wet humid outside weather conditions and vibration. Maybe exposed to high pressure chemicals and shop traffic. The noise level in work environment is usually moderate.

Required Experience:

IC