Information Technology Executive

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Information Technology Executive is responsible for supporting the daily IT operations and ensuring the smooth functioning of all technology systems across the hotel in accordance with Hiltons (IT) strategies and priorities. You will assist in maintaining the IT infrastructure supporting hotel applications resolving user issues and ensuring data security and compliance while delivering a high level of service to both guests and team members.

What will I be doing

As the Information Technology Executive you will be responsible for performing the following tasks to the highest standards:

• Assist superior to maintain hotel software and hardware.

• Solve technical and operational problems according to user reports.

• Operate the computer hardware and software under the direction of his immediate superior.

• Perform any other reasonable duties and duties as assigned.

• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.

• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.

• Ensure that hotel data is secured in accordance with stated standards and best practices.

• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.

• Identify evaluate and implement local solutions to the extent agreed by the regional Deputy General Manager of Information Technology.

• Adhere to hotel safety policies emergency rules and procedures.

EOE/AA/Disabled/Veterans

What are we looking for

An Information Technology Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• University degree majoring in IT with relevant certificate(s).

• Good understanding of networking Windows Server environments and IT security protocols.

• Familiarity with hotel systems such as Opera PMS Micros POS or similar platforms is an advantage.

• Strong troubleshooting diagnostic and problem-solving skills.

• Ability to work independently and collaboratively in a fast-paced customer-focused environment.

• Good communication and interpersonal skills.

• Flexibility to work in shifts including weekends and public holidays if required.

• Proficient in English to meet business needs.

• Excellent communication and interpersonal skills.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!