Financial Aid and Eligibility Specialist

Katy, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Salary: $50000/year

The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.

Responsibilities

Determine if customers are eligible for the Workforce Solutions financial aid
Enter information in the appropriate management information system and maintain electronic files as needed
Function as a financial aid resource specialist for applicants responding to inquiries from prospective students
Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training
Process a high volume of incoming applications/inquiries in a timely and accurate manner
Collect accurate and complete information from residents protecting confidential information while determining eligibility
Make recommendations for process improvements to continuously improve efficiency of operations and customer service
Resolve routine customer concerns utilizing excellent customer service skills
Maintain excellent productive working relationships with all business partners to ensure seamless customer service
Other opportunities as available

Qualifications

Bachelors degree preferred or equivalent experience
Three or more years of work experience preferably in eligibility and/or a customer service environment
Broad base knowledge of Labor Market Information and financial aid for childcare and training programs
Ability to proactively resolve issues and seek answers actively look for ways to help people perform under pressure meet tight deadlines and meet or exceed performance goals
High attention to detail regarding data entry and other record keeping required
Must have reliable transportation to and from the worksite and other required locations

Required Experience:

OverviewSalary: $50000/yearThe Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced multi-functional environment. This person will assist applicants with applications and required documents for financi...