Customer Experience Analyst Finnish
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Job Location:
Monthly Salary:
Posted on:
07-09-2025
Vacancies:
1 Vacancy
Job Summary
Role: Customer Experience Specialist (Finnish & English)
Location: Sofia Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025
Are you fluent in Finnish and English and ready to combine your language skills with an exciting career abroad Our client is seeking a Customer Experience Specialist to join their international team in Sofia Bulgaria. This role offers a chance to grow professionally while living in one of the most affordable and vibrant capitals.
About the Role
As a Customer Experience Specialist youll be the trusted advisor for users of world-leading digital products. Whether by phone email or chat youll help customers solve issues maximize their product use and enjoy a smooth experience.
Dont worry if you dont have a tech background our fully paid training program will provide all the knowledge and tools you need to thrive.
Key Responsibilities
- Deliver professional and friendly support across multiple communication channels.
- Use CRM systems ticketing platforms and internal tools to manage cases efficiently.
- Troubleshoot customer inquiries within defined service levels.
- Consistently meet performance targets such as resolution rates response times and customer satisfaction.
- Collaborate with colleagues to share insights and best practices.
- Participate in regular training and stay updated on new products and features.
What Youll Need
- Fluency in Finnish and English (written and spoken).
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Willingness to follow structured processes and adapt to new tools quickly.
- Self-motivation and a genuine passion for helping others.
Whats on Offer
- Competitive salary with stable career progression.
- Relocation package: financial support for flights hotel stay and housing assistance.
- Flexible contract options including part-time.
- Fully paid training no tech background required.
- Additional health insurance and access to over 50 lifestyle benefits.
- Supportive multicultural work environment where growth and teamwork are celebrated.
- Employee referral program and bonuses.
Why Bulgaria
Bulgaria offers a unique blend of opportunity and lifestyle:
- Affordable cost of living letting your salary go further.
- Rich cultural life with festivals history and vibrant nightlife.
- Nature within reach ski resorts beaches and hiking trails.
- Dynamic expat community in Sofia and beyond.
- Strategic location with easy travel access across Europe.
This role is more than a job its a chance to grow your career while experiencing life in a welcoming diverse and affordable European country.
About the Company
Our client (NYSE & TSX: TIXT) employs over 4600 people in Bulgaria and is recognized globally for delivering customer experience AI and digital solutions. They are committed to growth inclusion and employee well-being.
Equal Opportunity Statement: The company embraces diversity. All qualified applicants will be considered without regard to race gender age religion disability or sexual orientation.
If youre ready to start a new chapter abroad apply today and join the team in Sofia this September!
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
