IT/OT Service Delivery Engineer
IT/OT Service Delivery Engineer
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€ 4800 - 6000
1 Vacancy
Job Description
Job Title
IT/OT Service Delivery EngineerJob Description
Our warehouse automation systems keep global supply chains moving. At Vanderlande you will take ownership of the solutions that make it all work; delivering real impact in a fast-moving high-tech environment.
This is not just a support role. You will take ownership of complete customer solutions act as the technical point of contact and ensure seamless performance across the customer lifecycle. If you are energized by problem-solving collaboration and hands-on system delivery this is your opportunity to grow and make a global impact.
Your responsibilities
As a Service Delivery Engineer you are the technical lead for the IT/OT solution delivered to your assigned customer accounts. You work across various technologies - not on isolated products but on the full integrated solution.
You will:
Oversee major incident problem and change management.
Coordinate with internal teams and customers to align technical delivery with business expectations.
Translate needs into technical improvements and operational advice.
Drive system optimizations and improvements.
Take ownership of testing and documentation to ensure high quality delivery.
Who you are
You are a technically skilled customer-oriented and solution-focused professional who thrives on complexity.
We are looking for someone with:
3 years of experience in IT and/or OT roles with customer interaction (e.g. system integration testing infrastructure or software delivery in business-critical environments.
A bachelors degree in a technical field like IT Computer Science Industrial Automation Electrical Engineering Systems Engineering Mechatronics or Robotics or a related technical field or similar.
Fluent in English (Dutch is a plus).
Ability to perform well under pressure (e.g. during escalations or major incidents) set priorities and manage time effectively.
A sharp analytical mindset you can zoom out for the big picture while staying detail-oriented when needed.
A working knowledge of IT Service Management frameworks. ITIL4 certification is a plus.
Willingness to travel (20% both domestic and international). Drivers license is a plus.
Strong communication and stakeholder management skills.
Below you can find the must-have and nice-to-have skills and knowledge:
We recognize that candidates may bring varying levels of expertise in IT and OT. Demonstrates refers to areas where strong hands-on experience is expected while Understands indicates that general awareness or foundational knowledge is sufficient.
Skills & knowledge
Must-have (Demonstrated knowledge):
1. Stakeholder management & communication
Own the technical solution from implementation to support.
Translate customer needs into system requirements.
Communicate technical constraints to non-technical audiences and business stakeholders.
2. Industrial automation & control systems / OT expertise
Control systems: Deep expertise in PLCs barcode scanners Photoelectric Eye (PEC) sensors and motors & drives (Direct Online (DOL) motors frequency controllers).
Warehouse & industrial automation: Strong experience with WMS/WCS (Warehouse Management Systems) and IACS (Industrial Automation and Control Systems).
SCADA systems: In-depth knowledge of SCADA operations system integration and control processes.
System messaging & communication: Experience with HLC messaging and data exchange between high-level and low-level controllers (HLC/LLC).
Nice-to-have (Understanding is sufficient):
3. IT infrastructure & networking
Networking fundamentals: VLANs subnets gateways firewalls NAT port forwarding Wi-Fi port mirroring.
Servers & virtualization: ILOs ESXi VMs Hyper-V RAID.
Storage & connectivity: NAS systems handheld scanner connectivity and industrial network integration.
Cloud-native & containerized environments: Microservices & Kubernetes within IT infrastructure.
Cybersecurity awareness: Understanding of security protocols risk mitigation and best practices.
Certifications: CCNA or equivalent is a plus.
architecture & design
Owner of the technical solution for the rest of the lifecycle.
IT & OT architecture: Understanding how industrial automation controls systems integrate with IT landscapes.
IT architecture frameworks: Familiarity with TOGAF or equivalent methodologies.
Risk management.
Problem solving & Decision Making.
Data analytics (Experience with Splunk or similar data analysis platforms).
5. Testing & Quality Assurance
Testing methodologies: ISTQB Foundation TMAP.
Test tooling: Experience with Polarion or similar test management tools.
Software deployment knowledge.
What we offer
In this dynamic and responsible role you will join an international team that values growth ownership and impact. You will have the freedom to develop your skills while contributing to some of the worlds most advanced and complex automation systems.
This position offers a competitive salary range of 4800 to 6000 gross per month. Through exceeding performance expectations you even have the possibility to grow outside this scale.
On top of your fixed salary you will receive the following secondary benefits:
40 vacation days (20 statutory 20 flexible).
300 health budget.
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
Commuting allowance including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on health insurance.
On-site company health centers with a gym physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.
Your department
You will join the IT Services department within Customer Centre Warehousing Solutions International (CC WS INT). The department consists of IT service consultancy IT architecture IT project management and IT service management. Together we ensure our customers systems remain reliable scalable and fit-for-purpose throughout their lifecycle.
Ready to apply
Not sure if you meet every single qualification We still encourage you to apply. We know that great candidates come from all kinds of backgrounds. If the role excites you and you align with most of the requirements we would love to hear from you. Apply now with your resume and a short motivation letter. For more information contact Anissa Bejaoui Recruiter via
Diversity & Inclusion
Vanderlande is an equal opportunity. Qualified applicants will be considered without regards to race religion color national origin gender sexual orientation age marital status or disability status.
Employment Type
Full-Time
