RBA Technical Writer
RBA Technical Writer
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Job Description
Job Details
Description
ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the worlds largest manufacturer of fire equipment we make sure our vehicles production teams and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The Technical Writer will develop comprehensive documentation that meets NFPA industry standards. They will obtain a deep understanding of products and services to translate complex product information into simple polished and engaging content. The Technical Writer will write user-friendly content that meets the needs of our dealer network end users and internal Rosenbauer teams.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauers Mission Vision and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Creates user manuals training guides process documentation that meets the needs of varied audiences and meets the requirements of industry standards.
- Develops comprehensive documentation that meets NFPA industry standards.
- Obtains a deep understanding of products and services to translate complex product information into simple polished and engaging content.
- Writes user-friendly content that meets the needs of our dealer network end users and internal Rosenbauer teams.
- Develops and maintains detailed databases of appropriate reference materials including research usability tests and design specifications.
- Evaluates current content and develops innovative approaches to improvement.
- Researches outlines writes and edits new and existing content.
- Works closely with various teams (Engineering Technical Service Field Service Production Quality Control and Training) to understand project requirements.
- Works with development and support leads to revise edit and determine the best solution for data compilation and centralized storage.
- Researches creates and maintains information architecture templates that uphold Rosenbauer America organizational and legal standards.
- Develops content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation.
- Performs other duties and responsibilities as required by management to meet the needs of the company.
Qualifications
KNOWLEDGE SKILLS AND ABILITIES (KSAs): The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.
K
Knowledge Education and/or Experience:
- Associate degree or certification in Technical Writing or a similar field required.
- Bachelors degree in Technical Writing or a similar field preferred.
- Experience with Microsoft & Adobe (Word PowerPoint Photoshop) required.
- 2 years of experience working as Technical Writer preferred.
- Experience working in a manufacturing environment preferred.
- Experience with DITA or Topic-Based Authoring preferred.
S
Skills:
Language:
- Able to identify and adapt writing style for the intended audience (e.g. developers end-users-engineers).
- Able to conduct interviews with subject matter experts (SMEs) to understand complex topics and clarify technical details.
- Able to find read and interpret relevant business periodicals professional journals technical procedures or governmental regulations.
- Able to write reports and business correspondence in a professional manner.
- Able to effectively present information and respond to questions from groups of managers clients customers and the general public.
- Able to follow written and verbal directions and communicate new information that could affect project trajectories.
Math:
- Able to calculate figures and amounts such as discounts interest commissions proportions and percentages.
Computer:
- Able to proficiently navigate content management systems (CMS) editing tools (Microsoft Word Adobe Kofax) and customer relations management software (CRM).
- Able to perform intermediate PC functions in Microsoft Office Suite.
A
Abilities:
- Able to format and structure content for readability and useability.
- Able to anticipate the needs and questions of different user groups.
- Able to effectively proofread and edit to catch errors or inconsistencies.
- Able to deal with problems involving a variety of variables in non-standard situations.
- Able to read and interpret build books and specifications.
- Strong attention to detail to ensure accuracy consistency and completeness.
- Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
- Able to prioritize work and to multitask while adhering to deadlines.
- Able to work with minimal supervision in a team environment.
- Able to understand and follow all safety policies to promote a safe working environment for all.
OTHER QUALIFICATIONS
CHECK IF APPLIES
Give Examples as Necessary
Driving- license
x
May need to travel off site for tradeshows meetings or company related events.
Driving- Own Vehicle
x
May need to travel off site for tradeshows meetings or company related events.
Hours of work- Ability to work evenings and/or weekends occasionally
x
As needed to meet the needs of the department.
Travel- Local
x
May need to travel off site for tradeshows meetings or company related events.
Travel- Overnight
x
May need to travel off site for tradeshows meetings or company related events.
Travel- Prolonged Periods
x
May need to travel off site for tradeshows meetings or company related events.
Qualifications- Other
EOE including disability/veterans.
We offer comprehensive benefits including multiple health insurance options HSA/FSA with employer contributions dental and vision coverage life and disability insurance a 401(k) with company match generous PTO and paid holidays wellness incentives and tuition reimbursement.
Employment Type
Full-Time
