Software Engineer II AI Copilot
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Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Zendesks people have one goal in mind: to make Customer Experience better. Our products help more than 145000 global brands (AirBnb Uber JetBrains Slack among others) make their billions of customers happy every day.
Our team is responsible for helping Customer Experience teams to achieve their best by intelligently solving repetitive work so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission and were passionate about empowering our customers.
As an Engineer on our team youll be responsible for developing products in collaboration with our Engineers ML Scientists and ML Engineers and delivering high-quality ML and AI products to our customers at a scale that most companies only dream of.
What you get to do every day
Write clean and maintainable code to support the teams delivery commitments
Work closely with engineers and applied scientists to tackle hard problems Zendesk customers face using ML technology
Actively contribute to discussions about technical design and standard methodology
Investigate and resolve production issues
Champion initiatives to improve the scalability and robustness of our platforms
Actively collaborating in evolving workflow and processes together with the members of the team.
Mentor less experienced colleagues and contribute to knowledge sharing
What you bring to the role
Interest or experience in Machine Learning technology
At least 4 years building scalable and stable software applications
Proficiency in one of our core languages: Ruby Python Scala or Java
Openness to focus on and master Ruby if its not your main language
A discernible passion for data engineering: especially around large-scale data processing
Exposure to AWS infrastructure is an advantage
A self-managed and dedicated approach with the ability to work independently
Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities
What our tech stack looks like
Our code is written in Ruby Python Java Go React and NodeJS
Our servers live in AWS
Our machine learning models rely on PyTorch and Tensorflow
Our ML pipelines use AWS Batch and EMR
Our data is stored in S3 RDS MySQL Redis ElasticSearch and Aurora
Our services are deployed to Kubernetes using Docker and use Kafka for stream-processing
Our logging and monitoring use: Datadog Sentry
What we offer
Ownership of the product features implementation you work on
What you will be doing will have a huge impact
Team of passionate people who love what they do!
Exciting features ability to implement your own ideas and improvements
Opportunity to learn and grow!
Possibility to specialise in areas like security performance and reliability
...and everything you need to be effective and maintain work-life balance
Flexible working hours
Professional development funds
Comfortable office and a remote setup
Premium Medical Insurance as well as Private Life Assurance
Where We Work:
Were rapidly growing our teams in Lisbon Portugal and Krakow Poland. We have exciting next-generation ML products that are already in use by customers in the banking and finance area online and offline retailers and even national postal services. You will work with a driven team passionate about delivering the right experience to end-users using sophisticated and pioneering ML technology.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
