Chat Specialist
Chat Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Job Responsibilities:
- Provide customer support through chat for MetrixIT Solutions
- Assist customers with technical issues product inquiries and general questions
- Resolve customer complaints and issues in a timely and professional manner
- Escalate complex problems to the appropriate department for resolution
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
Essential Qualifications:
- Excellent written communication skills
- Strong customer service orientation
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills
Desired Experience:
- Minimum 1-2 years of experience in customer service or a similar role
- Experience in handling customer inquiries through chat or online platforms
Salary & Benefits:
- Minimum Salary: $23000 per year
- Maximum Salary: $75000 per year
- Currency: USD
- Health insurance paid time off 401(k) matching
- Growth opportunities within the company
- Training and development programs
- 100 Satisfaction Guarantee for employees
Skills : Specialist, customer service and communication
Employment Type
Full Time
