IT Operations Professional 4
IT Operations Professional 4
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Job Description
Job Title: IT Operations Professional 4 (SIMNJP)
Duration: 09/08/2025 to 08/31/2026
Location: Cary North Carolina 27511 Candidate must be able to work onsite.
Schedule: 40 hr work week. 8:00am - 5:00pm
Job Description:
* Performs IT operations and maintenance activities according to approved procedures guidelines and standards.
* Supports customization and facilitates IT operations and maintenance processes.
* Implements programs and procedures for safeguarding data/information security and safety.
* Executes and/or organizes relevant testings.
* Designs and documents existing and changed IT operational processes.
* Develops necessary service levels in order to fulfill business requirements.
* Performs 2nd-level user help desk activities individual coaching and trainings.
Impacts: Is expected to adopt existing concepts methodologies order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.
Key Responsibilities:
Senior Professional Positions which need senior professional expertise with extensive functional commercial and/or technical knowledge in an area of competence. They integrate analysis development testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed within a quarterly up to an annual cycle by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).
Experience: 8-10 years
Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches.
Employment Type
Full-time
