Service Administrator

Randburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities Include but are not limited to:

Handle incoming customer calls emails and portal requests promptly and professionally.
Log and track customer enquiries in CRM (Salesforce) with complete and accurate data.
Initiate service reminders and create service requests in Salesforce.
Prepare service and repair quotations follow up on payments and support finance processes.
Order spare parts and consumables and liaise with logistics and inventory controllers.
Process purchase orders (POs) sales orders (SOs) and related documents in SAP.
Coordinate and schedule Field Service Engineers for onsite visits maintaining updated calendars.
Keep customers informed and manage communication between stakeholders.
Resolve customer complaints effectively escalating when necessary.
Maintain accurate records of customer data installed systems and transactions.
Ensure all month-end related service transactions are completed timeously.
Prepare governmental tender documents and international invitation documents.
Confirm customer orders on ARIBA and process RMAs (returns repairs exchanges).
Manage central support mailbox and contribute to NPS (customer satisfaction surveys).
Participate in audits stock takes and departmental projects.
Drive process an improvements including SAP/CRM enhancements.
Train new staff in the team and provide back-up for colleagues.

Benefits

What We Offer

The opportunity to work in a global Meditech company with cutting-edge technology.
A supportive and collaborative team environment.
Training and development opportunities to grow within the role.
Competitive benefits package.

Job Requirements

Educational Qualification:

Minimum Requirement:

Diploma (NQF6) or higher in Business Administration or related fields

Experience:

Minimum 3 years of work experience

Attributes and Skills Needed:

Mode of problem-solving that is systematic structured analytical detail-orientated and practical.
Strong customer service orientation with excellent communication skills.
Ability to multitask prioritize and remain detail-oriented in a fast-paced environment.
Proficiency in Salesforce SAP ARIBA or similar ERP/CRM systems is an advantage.
Solid organizational and administrative skills.
Ability to collaborate across departments (Finance Logistics Sales IT).
Problem-solving mindset with a proactive approach to service delivery.
Willingness to learn and continuously improve processes.
Team player but able to take initiative and work independently when needed

Your ZEISS Recruiting Team:

Maite Nomthandaso Nakana Thema Masoga

Required Experience:

Unclear Seniority

Key Responsibilities Include but are not limited to:Handle incoming customer calls emails and portal requests promptly and professionally.Log and track customer enquiries in CRM (Salesforce) with complete and accurate data.Initiate service reminders and create service requests in Salesforce.Prepare ...

Key Responsibilities Include but are not limited to:

Handle incoming customer calls emails and portal requests promptly and professionally.
Log and track customer enquiries in CRM (Salesforce) with complete and accurate data.
Initiate service reminders and create service requests in Salesforce.
Prepare service and repair quotations follow up on payments and support finance processes.
Order spare parts and consumables and liaise with logistics and inventory controllers.
Process purchase orders (POs) sales orders (SOs) and related documents in SAP.
Coordinate and schedule Field Service Engineers for onsite visits maintaining updated calendars.
Keep customers informed and manage communication between stakeholders.
Resolve customer complaints effectively escalating when necessary.
Maintain accurate records of customer data installed systems and transactions.
Ensure all month-end related service transactions are completed timeously.
Prepare governmental tender documents and international invitation documents.
Confirm customer orders on ARIBA and process RMAs (returns repairs exchanges).
Manage central support mailbox and contribute to NPS (customer satisfaction surveys).
Participate in audits stock takes and departmental projects.
Drive process an improvements including SAP/CRM enhancements.
Train new staff in the team and provide back-up for colleagues.

Benefits

What We Offer

The opportunity to work in a global Meditech company with cutting-edge technology.
A supportive and collaborative team environment.
Training and development opportunities to grow within the role.
Competitive benefits package.

Job Requirements

Educational Qualification:

Minimum Requirement:

Diploma (NQF6) or higher in Business Administration or related fields

Experience:

Minimum 3 years of work experience

Attributes and Skills Needed:

Mode of problem-solving that is systematic structured analytical detail-orientated and practical.
Strong customer service orientation with excellent communication skills.
Ability to multitask prioritize and remain detail-oriented in a fast-paced environment.
Proficiency in Salesforce SAP ARIBA or similar ERP/CRM systems is an advantage.
Solid organizational and administrative skills.
Ability to collaborate across departments (Finance Logistics Sales IT).
Problem-solving mindset with a proactive approach to service delivery.
Willingness to learn and continuously improve processes.
Team player but able to take initiative and work independently when needed

Your ZEISS Recruiting Team:

Maite Nomthandaso Nakana Thema Masoga

Required Experience:

Unclear Seniority

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

Apply Now

About Company

ZEISS

ZEISS is an international leading technology enterprise operating in the optics and optoelectronics industries.

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Service Administrator

Randburg - South Africa

Job Summary

Key Responsibilities Include but are not limited to:

Benefits

Job Requirements

Educational Qualification:

Minimum Requirement:

Diploma (NQF6) or higher in Business Administration or related fields

Experience:

Minimum 3 years of work experience

Attributes and Skills Needed:

Mode of problem-solving that is systematic structured analytical detail-orientated and practical.

Ability to multitask prioritize and remain detail-oriented in a fast-paced environment.

Proficiency in Salesforce SAP ARIBA or similar ERP/CRM systems is an advantage.

Solid organizational and administrative skills.

Ability to collaborate across departments (Finance Logistics Sales IT).

Problem-solving mindset with a proactive approach to service delivery.

Willingness to learn and continuously improve processes.

Team player but able to take initiative and work independently when needed

Key Responsibilities Include but are not limited to:

Benefits

Job Requirements

Educational Qualification:

Minimum Requirement:

Diploma (NQF6) or higher in Business Administration or related fields

Experience:

Minimum 3 years of work experience

Attributes and Skills Needed:

Mode of problem-solving that is systematic structured analytical detail-orientated and practical.

Ability to multitask prioritize and remain detail-oriented in a fast-paced environment.

Proficiency in Salesforce SAP ARIBA or similar ERP/CRM systems is an advantage.

Solid organizational and administrative skills.

Ability to collaborate across departments (Finance Logistics Sales IT).

Problem-solving mindset with a proactive approach to service delivery.

Willingness to learn and continuously improve processes.

Team player but able to take initiative and work independently when needed

Key Skills

About Company

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