Technical Support Representative - Vietnam

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 06-09-2025

Vacancies: 1 Vacancy

Job Summary

WHAT WE OFFER

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided

Position Overview
As a Technical Support Representative Payments Services Operations (PSOps) you will support the technical needs of Payretos international clients and their customers. This role involves direct client interaction implementing client processes and assisting Technical Support Specialists in carrying out internal procedures. You will help ensure service excellence and client satisfaction by resolving technical issues efficiently.

WHAT WILL YOU DO

Respond to and resolve Level 1 technical support issues via phone email or chat. These typically involve predefined and standard tasks including:
- System integration and API support
- Merchant onboarding
- User administration (adding/removing users resetting access)
- Report generation and data extraction
- Manual transaction entries (refunds reversals rebills captures chargebacks)
- Basic system configuration tasks
Coordinate client requests with internal departments technology partners or third-party vendors.
Accurately document cases and issues in the ticketing system or internal documentation platforms.
Maintain a high standard of service as the primary point of contact for clients.
Continuously develop knowledge of Payretos systems and partner technologies (e.g. PSP gateways).
Perform additional official tasks as directed by the supervisor/manager.
Identify and propose process improvements for operational efficiency.
Willingness to extend work hours when needed.

WHAT SHOULD YOU HAVE

Bachelors degree in Information Technology Computer Science Business Administration Finance or a related field.

Preferred: At least 1 year of experience in back-office processing (e-wallet loan or insurance applications).
Alternative: At least 2 years of experience in a BPO setting handling international voice/email/chat support.
Strong attention to detail
Excellent written and verbal communication skills
Sound logical and verbal reasoning
Ability to make decisions based on policies and procedures
Process-oriented and quality-conscious
Highly analytical mindset
Proficiency in MS Excel Word Google Sheets (e.g. VLOOKUP Pivot Tables advanced formulas)

Work Conditions

Flexible on-site schedule 12 days per week (hybrid setup)
Core hours: 12:00 PM 9:00 PM Vietnam time (subject to change per team requirements)
Must be amenable to night shifts shifting schedules and working on weekends or holidays

Required Experience:

Junior IC

WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedPosition OverviewAs a Technical Support Representative Payments Services Operations (PSOps) you will support the technical needs of Payretos international clients and their customers. Th...