IT Product Manager - Customer and Market Insights
IT Product Manager - Customer and Market Insights
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Job Description
DHL Express - a company that connects people!
What makes DHL great Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 Worlds Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to YOUR career with DHL today.
Job Purpose
The Product Manager (PM) acts as the link between business and technology managing a medium-to-large product or product component from conception to launch. You will own the product lifecycle ensuring alignment with strategy while delivering operational excellence. This includes breaking down complex problems managing resources driving innovation and engaging stakeholders to deliver measurable business value.
How will you contribute to the success of DHL
Develop and manage product roadmaps prioritizing features with business product managers and stakeholders based on value and feasibility.
Ensure service readiness by confirming products meet acceptance criteria change control requirements and quality standards.
Shape technology vision by leveraging DHL Express architecture enterprise standards and industry insights to guide innovation.
Oversee delivery and risk management monitoring progress mitigating risks and ensuring scope quality and resources remain on track.
Lead product launches and adoption coordinating go-to-market activities and stakeholder communication.
Track and improve performance by analyzing metrics such as user engagement adoption and satisfaction using insights for continuous improvement.
Stakeholders
Development Teams clarify requirements resolve issues and enable smooth execution.
IT Leadership & Senior Management align with strategy report progress and address risks.
Business Stakeholders translate needs into product requirements gather feedback and ensure solutions meet objectives.
Vendors & External Partners manage relationships contracts and quality of services or data.
Cross-functional & Regional Teams ensure consistency share insights and support adoption.
PMO Compliance Legal & QA Teams coordinate timelines ensure compliance and validate quality.
Do you have what it takes
BS/BA degree or equivalent experience.
Minimum 6 years of experience with 3 years of experience building data-driven technical products.
Proven ability to create product roadmaps define vision and lead design discussions.
Strong skills in translating business needs into measurable data-driven outcomes.
Experience working across business IT data science BI/analytics and commercial functions.
Stakeholder engagement skills to bridge technical and non-technical teams.
Knowledge of investment cases lifecycle management and ROI tracking.
Strong value stream management skills - able to translate business outcomes into product capabilities and KPIs.
Exposure to enterprise-scale digital/data transformation programs.
Hands-on experience with customer and market data platforms (e.g. CDP DMP CRM market intelligence tools).
Experience with external data providers syndicated research and data enrichment vendors including contract and quality management.
Understanding of data integration governance and quality frameworks.
Knowledge of customer segmentation market sizing competitive intelligence and pricing insights.
Familiarity with advanced analytics/AI (predictive modeling churn lead scoring market forecasting).
Awareness of data privacy regulations (GDPR CCPA etc.) and ethical data practices.
Experience in Agile delivery (Scrum or SAFe) including backlog management and iterative releases.
Ability to drive adoption of insights platforms and embed data-driven decision-making into business teams.
Please submit your application along with your CV and a copy of your highest educational degree (e.g. Bachelors Masters or MBA certificate).
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic
Aperia 10 Kallang Avenue Tower 2 11-10/18
339510 Singapore
Required Experience:
IC
Employment Type
Full-Time
