Lead Data Architect

Job Description

Zendesks Enterprise & Solution Architecture team within our CIO organization is looking for an Enterprise Data Architect SME who will guide us in building digital data systems and this role you will provide strategic direction standard processes frameworks design patterns and contribute to our data architecture implementation including leading MDM architecture roadmaps. Additionally you will collaborate with Enterprise Data & Analytics Product Architecture and Security teams to design best-in-class data movement integration and transformation models that effectively deliver accurate data to our teams!

This is a technical role working with innovative technologies while also being able to communicate sophisticated ideas to non-technical audiences. Collecting clear requirements is a key part of this role and will define the technical and practical strategy that teams employ across the enterprise. You will evaluate and design high-performance end-to-end data architectures capture requirements gaining consensus and evolve data architecture as business strategies and technologies mature.

What Youll be Doing:

• Contribute to and make recommendations to Zendesks data ecosystem with a focus on multi-cloud architecture capable of supporting various data types; structured semi-structured and unstructured data at the petabyte scale

• Lead and create overall master data solution architectures system landscapes (blueprints) governance workflows and systems integration and implementation standards/patterns.

• Collaborating with business stakeholders and technical teams to understand business processes master data management requirements and challenges maturity levels and identify opportunities for the design of a best of breed MDM solution

• Produce relevant solution design artifacts including but not limited to technical estimates Reference Architecture blueprints conceptual system designs sequence diagrams and data models.

• Evaluate and support data solutions within and across a variety of data tools such as GCP Airflow AWS Lambdas Python Cloud Functions DBT Workato

• Lead and design best in class practices leading to implementation planning of data movement and integration patterns across our ecosystem defining target architectures and tools

• Provide leadership and standard methodologies for using native-first connectors over third-party for integrating our various workflows applications and data.

• Partner with team members to develop a Single View of Customer and Customer Data Platform (CDP) strategy

• Act as an advisor for new and emerging technologies patterns and trends

What Youll Bring to the Role:

Required:

• Demonstrable experience with enterprise-wide architectures integration warehousing and highly proficient with relational database design data streams data modeling and SQL

• 10 years of data architecture experience leading MDM roadmaps defined business cases and implementation efforts

• Deep understanding of master data management principles data governance frameworks and industry best practices

• Creating ETLs and reverse-ETLs patterns and services to handle data from various data sources formats and use cases

• Experience with streaming batch and micro-batch data processing and workflows

• Built and implemented citizen integrator (user self-service) operating models and solutions using iPaaS or related technologies

• Ability to drive the practical evolution and innovation of infrastructure processes products and services by influencing decision makers implementers stewards and owners of what direction should be taken

Preferred:

• Enterprise data management experience including exposure to aspects such as analytics and data science BI MDM governance quality security and issue management to enable effective engagement

• Experiencing driving and leading major data modernization projects

• Experience with principles such as reuse deployment scalability observability security testing and high availability

• Experience and expertise in the Lean-Agile principles and development

• TOGAF ITIL AWS Certified Cloud Practitioner or similar certifications

• Proficiency in visualization tools (Tableau D3 Looker etc.)

The US annualized base salary range for this position is $161000.00-$241000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.