Assistant General Manager at Natiivo
Assistant General Manager at Natiivo
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Job Description
About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
About This Job
We are looking for a strong operations manager to help lead a team and support a General Manager with their regional goals. The ideal candidate leads by example communicates effectively and is passionate about the tiny details making positive experiences in every interaction with team members guests and owners.
Compensation
- $65000 / year. Actual pay will vary based on a candidates skill experience education and/or location.
- More benefits and company perks information below.
Essential Job Functions
- Manages a portfolio of properties.
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement and implement process enhancements to drive efficiency and quality outcomes.
- Lead and develop a team of employees through effective coaching mentoring and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean maintained and well cared for.
- Meet and maintain company standards and metrics such as NPS standard unit appearance and efficiency.
- Manage a budget for your portfolio adhering to set annual costs with the ability to perform a cost-benefit analysis.
- Support your team with escalated guest and homeowner concerns by responding to emails calls and tickets.
- Partner and assist the Onboarding team when new units join the portfolio.
- Perform home maintenance (appliance/ cable/ wifi troubleshooting basic HVAC repair light plumbing etc).
- Conduct regular inspections prior to guest and owner arrivals.
- Foster a collaborative work environment that promotes open communication innovation and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
- Other duties as assigned because every day is different in hospitality!
Skills Qualifications
- Experience working in hotel hospitality vacation or similar industry is highly preferred.
- 3 - 5 years of experience in department manager level role within the hospitality industry or similar.
- Prior experience in supervisory or management level position in a similar industry.
- Technical computer skills required on all forms of hardware - laptops tablets and mobile devices.
- This role involves frequent travel between worksites so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.
Workplace Environment Physical Requirements
- Work may take place indoors or outdoors in a variety of settings including private homes resorts offices and laundry facilities often in varying weather conditions.
- Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.
- Hybrid work environment with in-person local office worktime required.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing climbing crawling driving squatting standing stooping walking bending pushing pulling reaching and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
Benefits Perks
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Flex Time Off
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit ourcareers pageto review our full benefits offerings
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.
Required Experience:
Director
Employment Type
Full-Time
