Lead Parts Counterperson - New Location Cranberry Twp
Lead Parts Counterperson - New Location Cranberry Twp
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Job Description
Job Details
Description
Come Join Our Team at our New Location in Cranberry Township Pennsylvania
Fyda Freightliner Pittsburgh Inc. is western Pennsylvanias leading Freightliner and Western Star dealership. A family-owned community-centered company Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.
Job Summary:This position is responsible for communicating with customers in a positive caring and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.
Essential Duties and Responsibilities:
- Models promote reinforce and reward consistent use of FYDAS Values Based Leadership tools models and processes to ensure alignment with our Vision Values and Mission
- Assist in supervising the activities of Parts Counter Sales Representatives develop employees schedules ensure attendance at department meetings and ensure customer satisfaction while adhering to company policy and procedures
- Completes all parts transactions for internal/external customers in an accurate timely and supportive manner to ensure customer satisfaction
- Participates in all sales programs sponsored by FYDA that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
- Product information systems kept current and new product information is updated to be measured by management observation and attendance records at new product update meetings C-I meetings and in shop training schedule
- Assists Parts Manager with interviews performance reviews for parts counter representative team and documentation of corrective actions
- Mentors Part Counter Representatives in the development of leadership skills
- Sells parts to all customers over the counter via email through the shop or on the phone. Specifically the parts counterperson
- Assist all customers in both retail and shop selecting required parts. Share the cost and availability of the parts.
- Inform customers of companion part requirements and specials and ensure that the customer is exposed to the full product line.
- Participates in the coordination of orders being pulled and filled from the warehouse to their customer.
- Provides information to Parts Manager and Buyer on out-of-stock products.
- Locates out-of-stock parts from outside source.
- Follows up on back-ordered parts.
- Solicits assigned accounts by phone or email.
- Log lost sales to track demand.
- Participates in all training programs made available to keep current on new products and product updates.
Maintains professional appearance.
Qualifications
Education and/or Work Experience Requirements:
A high school diploma or equivalent required with basic knowledge of truck/auto components.
- Excellent communication skills and must speak English.
- High school business math.
- Knowledge of and ability to work on a computer.
- General mechanical aptitude.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Specifically:
- Must be able to walk stand kneel crouch reach and lift.
- Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies.
Required Experience:
Senior IC
Employment Type
Full-Time
