Onsite, In Office - Roadside Assistance, Customer Service Representative
Onsite, In Office - Roadside Assistance, Customer Service Representative
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Job Description
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.
NOW HIRING!
Onsite Response Associates Roadside Assistance
We are currently hiring for Onsite Response Associates to take inbound calls in our Roadside Assistance this role you will be the first point of contact for customers experiencing vehicle breakdowns or other roadside emergencies. Youll provide calm empathetic support dispatch service providers and ensure customers feel safe and supported.
IN OFFICE REQUIREMENT: This role is in-person and were excited youll be working onsite at our Contact Center in Clarksville TN: 2971 International Blvd Clarksville TN 37043
About the Role
As a Response Associate youll manage a wide range of emergency roadside situationsfrom flat tires and dead batteries to lockouts and mechanical failures. Customers may reach out feeling stressed or unsafe and your role is to provide calm empathetic guidance every time.
Youll act as a lifeline for customers coordinating with service providers like tow trucks locksmiths and jump-start teams while ensuring timely updates and reassurance. Your work directly impacts customer safety satisfaction and Ageros reputation as a trusted roadside service provider.
What Youll Do
- Handle High-Volume Calls: Gather essential information about customer location vehicle and issue to dispatch appropriate assistance quickly.
- Dispatch with Accuracy: Coordinate service providers efficiently ensuring customers receive the right help at the right time.
- De-escalate & Support: Calm frustrated or anxious customers with active listening empathy and clear communication.
- Navigate Digital Tools: Use multiple systems and dispatch software to track requests updates and service progress accurately.
- Excel in Remote Work: Thrive in a fast-paced metrics-driven environment where reliability empathy and high-quality service are recognized and rewarded.
Your Impact
- Assist Customers in Distress: Deliver professional empathetic support for customers who may be frustrated scared or upset.
- Provide Clear Communication: Keep customers informed with accurate updates and reassurance throughout their service experience.
- Partner with Service Providers: Coordinate efficiently with tow locksmith and other vendors to ensure timely assistance.
- Make Quick Decisions Under Pressure: Stay calm and composed to determine the best solutions in urgent situations.
- Enhance Customer Satisfaction & Loyalty: Deliver exceptional service that reinforces trust and strengthens Ageros reputation.
What Were Looking For
- Empathy in Action: Connect with customers validate their feelings and provide reassurance in stressful situations.
- Effective Two-Way Communication: Strong listening skills and clear concise explanations for updates and solutions.
- Sound Judgment Under Pressure: Make fast informed decisions during emergencies.
- Multi-Tasking Mastery: Manage multiple calls dispatch requests and systems efficiently.
- Problem-Solving & De-Escalation Skills: Stay calm patient and professional while resolving customer concerns.
- Computer & Technical Proficiency: Navigate multiple digital tools and dispatch software confidently.
Position Requirements
- Must live within 50 miles of our Clarksville TN contact center at 2971 International Blvd Clarksville TN 37040.
- Experience: 1 year in customer service sales or technical support is preferred. Previous work experience in a fast-paced contact center is a strong plus.
- Customer Focus: Genuine passion for helping others with proven experience in customer-facing or support roles.
- Technical Skills: Comfortable navigating Google Workspace (Docs Sheets Slides Gmail) and web-based systems to manage customer and vehicle information.
- Flexibility: Availability for evenings weekends and peak times as needed.
- Background Check: Must pass a criminal background screening.
- In-Person Environment: Must be willing and able to work onsite in our professional contact center collaborating effectively with peers and leaders while fostering respect accountability and a positive workplace culture.
Pay and Benefits
We believe in rewarding your work with fair pay great benefits and opportunities to grow.
Pay: $16.25 per hour
- Incentives: Opportunity to earn a monthly MPR bonus
- Benefits Package Includes:
- Medical Dental and Vision insurance
- 401(k) with company match
- Paid Time Off
- Tuition Reimbursement
- Complimentary Roadside Assistance
- Employee Assistance & Work/Life Program (EAP)
- Career growth and advancement opportunities
Please Note: Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education.
Training and Schedules
Your success starts with paid training and a clear path forward.
Start Date: This role is expected to start on Monday October 6th 2025
Training Schedule: 8:00 am to 4:30 pm CST M-F for 5 weeks
Production Schedules: Full-time only. All shifts are M-F.
- 8:00 am to 4:30 pm CST
100% Attendance during training isrequired for success.Your performance will be assessed throughout training and youll also have opportunities forcross-training to expand your skills and advance your career.
Hiring Onsite in: Clarksville TN
IN OFFICE REQUIREMENT: This is not a remote position. Youll be working onsite at our Contact Center in Clarksville TN: 2971 International Blvd Clarksville TN 37043
Last day to apply: Friday 09/12/2025 at 4:00 pm CST.
We Want to Hear From You!
If you are driven by a passion for helping others and are committed to going above and beyond to make a positive impact join our Roadside Assistance team to deliver exceptional customer assistance. Enjoy world-class training ongoing support and advancement opportunities. Help customers through complex situations grow your career and make a genuine differenceapply now!
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Unclear Seniority
Employment Type
Hourly
