Customer Services Manager/Team Coordinator

Ace Handyman Services Twin Cities

Job Location:

Edina, MN - USA

Hourly Salary: $ 25 - 30

Posted on: 06-09-2025

Vacancies: 1 Vacancy

Job Summary

Benefits:

Home office stipend
Paid time off
Training & development

You must live in the immediate Twin City Metro area preferably in the south or southwest.
You must have experience in the trades preferably handyman remodeling construction.
Prior experience with Service Titan a significant plus.
This is a work at home position.

Are you looking for a way to turn your sales skills customer service background and engaging personality into a rewarding career Consider joining our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry. As we continue to grow we are looking for a highly organized and motivated individual to serve as Inside Sales and Customer Service Manager working out of your home.

Job Responsibilities

As the Inside Sales and Customer Services Manager at Ace Handyman Services (Twin Cities (AHSTC) you will be responsible for inbound and outbound customer sales and education as well as organizing work and project schedules for our craftsmen.

Prior home improvement/contracting/construction experience is a definite plus

Your specific duties in this role will include: answering phones reviewing inbound emails responding to customer calls and online leads in timely manner.

Educate customers on our services capabilities rates and availability and quote projects via phone

Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs keeping in mind logistics of projects and travel time

Act as initial point of escalation for customer concerns and follow up with past customers as needed
Assist in solving operational and logistics issues to ensure a smooth customer journey
Available to work full time shifts as agreed between the hours of 8am 5:00pm CST Monday- Friday

Specific qualifications for the role include:

High school diploma or GED

2 years of administrative assistant/scheduling experience

2 years of customer service and/or inside sales
Very comfortable with selling process and willing to lead customers through buy decision

Highly organized self-starter and detail-oriented

Able to interact effectively and influence both customers and our craftsmen

Strong customer service skills and solution-focused attitude willing to try new things

Adept at using multiple software applications; Microsoft Office Outlook Excel Word

Exceptional verbal and written communication and interpersonal skills

Additional non-required experience and skills a plus: Sales and/or Marketing understanding and experience

Customer-facing customer service or sales experience

If you meet our qualifications and this opportunity sounds like the kind of career move youve been looking to make wed like to talk with you and get to know you better. Please submit resume and cover letter.

Flexible work from home options available.

Compensation: $25.00 - $28.00 per hour if you are trained on Service Titian Scheduling software

Compensation: $25.00 - $30.00 per hour

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.

Required Experience:

Manager

Benefits:Home office stipendPaid time offTraining & developmentYou must live in the immediate Twin City Metro area preferably in the south or southwest.You must have experience in the trades preferably handyman remodeling construction.Prior experience with Service Titan a significant plus.This is a ...