SSO_MFA Support Specialist
SSO_MFA Support Specialist
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Job Description
ABOUT THE DEPARTMENT
The University of Southern California (USC) is advancing its cybersecurity posture with a renewed focus on resilience cyber risk management and threat-informed defense. As a world-class research institution USC is building a culture of security that supports its academic and research mission in a rapidly evolving threat landscape.
This role sits within a newly restructured cybersecurity organization thats leading this transformation. Youll join a team focused on scalable proactive defense strategies incident preparedness and operational excellenceworking alongside experts who are deeply committed to service innovation and impact.
If youre driven by purpose thrive in complexity and want to help shape the future of cybersecurity at a leading university we invite you to bring your leadership to the table.
POSITION SUMMARY
As the SSO & MFA Support Specialist you will be an integral member of the cybersecurity department while also collaborating with stakeholders across the university ecosystem and reporting to the Manager PAM and SSO Services. This is a full-time non-exempt position eligible for all of USCs fantastic Benefits Perks. This opportunity is remote.
The SSO & MFA Support Specialist is responsible for the maintenance troubleshooting and operational support of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems. Manages key platforms such as ForgeRock Shibboleth Duo and Account Takeover (ATO) system to ensure secure and seamless authentication for all users. Addresses incidents supports configuration changes and ensures the health and performance of critical authentication services.
The SSO & MFA Support Specialist will:
Provides operational support for ForgeRock and Shibboleth (e.g. integration configuration and incident resolution). Administers and troubleshoots Duo MFA services ensuring secure and reliable two-factor authentication. Manages Account Takeover (ATO) system to enhance password security and monitor account vulnerabilities. Addresses and resolves authentication-related incidents and user support requests in a timely manner.
Collaborates with application teams to integrate SSO and MFA with new and existing applications.
Tests and implements configuration updates and patches for SSO/MFA systems to ensure optimal functionality. Executes and documents standard operating procedures for SSO/MFA-related tasks to ensure adherence to standards and consistency.
Develops and maintains documentation for SSO/MFA processes and provides training to relevant stakeholders. Maintains knowledge of SSO/MFA technologies and industry best practices to recommend and implement improvements.
Encourages a workplace culture where all employees are valued value others and have the opportunity to contribute through their ideas words and actions in accordance with the USC Code of Ethics.
MINIMUM QUALIFICATIONS
Great candidates for the position of SSO & MFA Support Specialist will meet the following qualifications:
2 years of experience in Identity and Access Management.
A bachelors degree or combined experience and education as substitute for minimum education.
Experience supporting SSO and MFA solutions.
Familiarity with authentication protocols such as SAML OAuth and OpenID Connect.
Ability to troubleshoot and resolve issues related to SSO and MFA integrations with enterprise systems.
Basic knowledge of cloud-based identity providers like Okta Ping Identity or Azure AD.
Strong attention to detail and problem-solving skills in managing user authentication issues.
Effective communication skills for documenting technical issues and collaborating with teams.
PREFERRED QUALIFICATIONS
Exceptional candidates for the position of SSO & MFA Support Specialist will also bring the following qualifications or more:
5 years of related experience.
Relevant certifications such as Okta Certified Administrator or equivalent.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence community well-being open communication and accountability.
SALARY AND BENEFITS
The annual base salary range for this position is $47.77/hr to $54.17/hr. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.
To support the well-being of our faculty and staff USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents health wealth and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USCs comprehensive benefits here.
Join the USC cybersecurity team within an environment of innovation and excellence.
Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 2 years in Identity and Access Management.
Minimum Skills: Experience supporting SSO and MFA solutions. Familiarity with authentication protocols such as SAML OAuth and OpenID Connect. Ability to troubleshoot and resolve issues related to SSO and MFA integrations with enterprise systems. Basic knowledge of cloud-based identity providers like Okta Ping Identity or Azure AD. Strong attention to detail and problem-solving skills in managing user authentication issues. Effective communication skills for documenting technical issues and collaborating with teams.
Preferred Certifications: Relevant certifications such as Okta Certified Administrator or equivalent.
Preferred Experience: 5 years
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Non-discrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Experience:Unclear Seniority
Employment Type
Full-Time
Key Skills
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