IT Help Desk Technician
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Job Location:
Clearwater - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring - IT Help Desk Technician
$500 signing Bonus!
Monday Friday rotating Saturday Shift (4 hours) OT as needed
Location - Onsite in our Clearwater FL Corporate Headquarters
Overview:
Provide excellent customer service to end-users must be very well organized and able to work independently and with others in a team environment to resolve issues in an effective and timely manner.
Experience in work station support network set up SYMANTEC backup performance monitoring and system maintenance is preferred. Limited experience is accepted but IT Certifications are strongly encouraged. Starting pay is $17.00 per hour.
What Youll Get:
- Weekly pay Friday
- Medical Dental Vision insurance
- Employer paid Life Insurance
- 401k with Employer Match
- Accrue PTO from date of hire
- Advancement opportunities we promote from within
- Referral Bonus
What Youll Do:
- Ensure continual network stability security and reliability by maintaining the local and wide area network hardware software and telecommunications equipment.
- Respond to and resolve end user requests for assistance concerning their phone systems desktop problems thin client support printers and access to the network and the operation of various software applications.
- Assist with network configurations software support server upgrades data migrations email needs departmental moves and general network administration duties.
- Perform optimization of personal computer operating system; apply OS patches troubleshoot communication devices including diagnosing problems and providing resolutions.
- Serve as the first contact with customers who need technical assistance via the phone or helpdesk ticket system.
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot diagnose and resolve technical hardware and/or software issues
- Hands on experience with diagnosing and resolving basic technical issues
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software configuration of hardware and problem troubleshooting
What Youll Need:
- In depth knowledge/set up of Windows 10 /11 Microsoft Office 365
- In depth knowledge of Windows Server
- Understanding of Active Directory concepts and services (DNS printing WINS DCHP DFS and GPO)
- Familiar with troubleshooting DNS WINS DCHP and TCP/IP
If this sounds like you please reply below and include your resume.
Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.
Who We Are:
Founded in 1989 Mid-Atlantic Finance has become the premier non-prime auto finance source in the automotive industry. Contributing to our continued success is the focus on technology and our nearly 275 team members who provide world class service to our clients customers and partners nationwide.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Welcome to Our Careers Page We're glad you're here and considering a career with MidAtlantic Finance. If you are looking for a change, something fun yet challenging where your efforts are rewarded, then your search is over. Come join our World Class Team here at MidAtlantic Finance. H ... View more
