Guest Experience Associate

THE DUTIES AND RESPONSIBILITIES:

Operations:

• Welcome all guests with an open and friendly demeanor.
• Cultivate positive relationships across the organization and with guests.
• Provide exceptional customer care through anticipated service and active listening.
• Answer questions and fulfill requests to the best of your ability escalating to the proper person or department as required.
• Support guests in navigating the facility and movements at entrances/exits and as required.
• Assist guests who require accessibility or other support.
• Assist in safety processes such as evacuation or emergency responses.
• Multi-task and/or hold multiple positions within one shift or as required (i.e. wayfinding on different floors welcoming etc.).
• Liaise with critical Event Operations teams (event management security and building services) to ensure the safe and successful delivery of events.
• Adhere to all Events East Group policies procedures and guidelines.
• Arrive for your scheduled shifts in a timely manner.
• Listen and participate in event briefings.
• Work with shift leaders to complete tasks assigned.
• Participate actively in all training and development initiatives.
• Support adoption of new technologies and technical skills as they are introduced to the department Other duties as required.

Health & Safety:

• Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
• Create promote and follow all departmental standards and guidelines job procedures and equipment operation protocols to continuously ensure the safety of oneself team members and clients.
• Wear use and ensure the appropriate use of Personal Protective Equipment (PPE) as required report any issues or violations within the team or onsite to the direct supervisor.
• Report any damaged PPE to the direct supervisor promptly.

THE PROFESSIONAL REQUIREMENTS:

Education and Experience:

• Grade 12 education preferred.
• Demonstrate understanding of and sensitivity to the diversity of guests and colleagues.
• Ability to remember details and work within large crowds and sometimes difficult situations.
• Basic computer skills.

Physical Demands:

• Ascend and descend stairs.
• Operate effectively in a busy environment with variable conditions including loud noise heights dark/dim lighting.
• Stand for long periods of time on concrete or thinly carpeted floors.
• Work variable shifts including early mornings evenings weekends and holidays.
• Other physical demands as required.
• Though this position will have administrative duties the majority of time will be spent walking through the building(s) and standing for extended periods of time

Events East Group is a special purpose government agency that manages and operates the Halifax Convention Centre and Scotiabank Centre. We are an impact-focused organization known for attracting and hosting the best events in the region generating economic impact and driving community vibrancy. We were created as part of a government partnership between the Province of Nova Scotia and Halifax Regional Municipality (HRM) and we work in collaboration with them to manage our business in a responsible and transparent manner.

MISSION: WE CONNECT THE WORLD TO NOVA SCOTIA BY CREATING MEMORABLE EVENT EXPERIENCES.

VISION: OUR PEOPLE AND OUR COMMUNITY MAKE US THE FAVOURED EVENT DESTINATION FOR OUR GUESTS.

THE PERKS AND BENEFITS:

• Uniforms and PPE provided
• Employee and Family Assistance Program (EFAP) available through Telus Health
  • Discounts
  • Free counselling services
  • Resources available for personal life needs
• 13 paid holidays or Time in Lieu for working on the holiday
• Discounted transit bus pass through SmartTrip available (if pre-requirements are met)
• Discounted gym membership at Goodlife Fitness

Events East is committed to a workforce that is free of discrimination values diversity and is representative at all job levels of the people we serve. We encourage applications from qualified African Nova Scotians racially visible persons women in non-traditional positions persons with disabilities Indigenous persons and persons from the 2SLGBTQIA community. We encourage applicants to self-identify.

During the recruitment process applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs in confidence with the Recruiter when selected.

TO APPLY: Apply via Career Beacon.

APPLICATION DEADLINE: September 15 2025

We thank all applicants for their interest however only those selected for an interview will be contacted.

For further information please visit our website at