Job Description

Service Desk Manager - Leading Security Systems Integrator

Location: West London. Office based
Contract Type: Permanent
Salary: 45000.00

• Join a prominent name in the security systems industry known for innovative solutions

• Supportive environment that encourages professional growth and values contributions

• Growing organisation offering career progression opportunities

• Comprehensive benefits package including 25 days holiday and private healthcare

Our client a leading high-end security systems integrator is seeking an experienced Service Desk Manager to join their expanding team in West London. This is an exciting opportunity for a hands-on leader to make a significant impact within a growing organisation.

Position Overview

As the Service Desk Manager you will lead a team of four coordinators in a fast-paced environment. This hands-on role will involve booking engineers for callouts and PPMs for the client base ensuring KPIs are met and clients are fully supported. Your leadership and technical expertise will be instrumental in delivering exceptional service and driving the success of the service desk function.

Responsibilities

• Manage a team of four service desk coordinators providing guidance support and mentorship

• Oversee the booking of engineers for callouts and PPMs ensuring efficient resource allocation

• Monitor and report on KPIs taking proactive measures to meet and exceed targets

• Liaise with clients to understand their requirements and ensure their needs are met

• Continuously improve service desk processes and procedures to enhance efficiency and effectiveness

• Collaborate with other departments to ensure seamless service delivery and customer satisfaction

Requirements

• Proven experience in a service desk management role ideally within the security industry

• Strong leadership and team management skills with the ability to motivate and develop team members

• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and colleagues

• Proficient in using service desk management tools and systems

• Hands-on approach and willingness to be fully involved in day-to-day operations

• Problem-solving mindset and ability to work well under pressure in a fast-paced environment

Company Overview

Our client is a prominent name in the security systems industry renowned for delivering innovative solutions and maintaining the highest standards across various sectors. As a high-end integrator they serve enterprise sites including data centres universities and private hospitals working with leading brands such as Lenel Genetec Gallagher C-cure and Milestone. With a commitment to excellence and a supportive work environment they offer exciting opportunities for career growth and development.

Benefits

• Competitive salary of 45000.00 basic

• Comprehensive benefits package including 25 days holiday and private healthcare

• Opportunities for career progression within a growing organisation

Youll be part of a dynamic and collaborative team that values innovation integrity and customer focus. Our client fosters a supportive work environment that encourages professional growth and recognises individual contributions. With ongoing expansion this is an excellent opportunity to advance your career within a leading security systems integrator.

How to Apply

Interested in learning more Get in touch or apply today wed love to hear from you.