IT Support | Helpdesk
IT Support | Helpdesk
Posted on :
06-09-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 28 - 32
Vacancy
1 Vacancy
Posted on :
06-09-2025
Job Description
At BETA Technologies we apply our intellectual curiosity passion for aviation and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing vibrant and inclusive culture.
We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETAs helpdesk youll be the frontline for IT support helping resolve technology issues efficiently and delivering an exceptional level of customer experience.
How you will contribute to revolutionizing electric aviation:
- Provide end-user support to resolve computer hardware software audio video basic networking printing and other technology related issues in a timely and professional manner
- Utilize an electronic ticketing system for opening closing resolving escalating and tracking requests and activities across the business
- Be the first point of contact for IT issues delivering exceptional service to our users
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Plan and conduct new hire training related to the use of hardware and productivity software
- Maintain and install conference room audio video systems and related equipment
- Create and maintain IT documentation in a detailed manner
- Participate in team meetings and corporate activities
Minimum Qualifications:
- Proficiency in troubleshooting across Windows Mac and Linux operating systems
- Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
- Exposure to Google Admin Microsoft Entra and Microsoft Intune
- Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
- Exposure to working with MDM software for iOS / MacOS and Android
- In depth knowledge of troubleshooting common workplace communication tools like Slack Zoom Google Meet and Microsoft Teams
- Experience with Atlassian products like Confluence and Jira
- Familiarity with ERP PLM and ALM software like PLEX Polarion 3DX and Solidworks
- Foundational understanding of common scripting in Powershell
- Ability to troubleshoot or diagnose basic network issues
- Experience with installing and supporting audio video equipment
Physical Demands and Work Environment:
- Capable of lifting up to 50 pounds when necessary
- Off-hours work is sometimes required to perform off-hours system maintenance
- Occasional travel may be required for on-site support and system installations
$28 - $32 an hour
The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills experience industry background and the evolving needs of the role. We remain committed to fair and equitable pay and were happy to discuss during the interview process.
Build electric airplanes with us!
We encourage all driven candidates to apply even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit competence and qualifications and will not be influenced in any manner on race color religion age sex sexual orientation gender identity national origin ancestry citizenship disability veteran or military status genetic information pregnancy or any other protected characteristic under federal state or local law. BETA complies with all applicable federal state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
Employment Type
Full-Time
Key Skills
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