Relationship Consultant - Government and Institutional Client Services

Series 6 required. Institutional ERISA and Non-ERISA experience preferred.

Location:

The hired associate must reside within 35 miles of the following location(s):

Scottsdale: 18700 Hayden Road Scottsdale AZ 85255

Columbus: Three Nationwide Plaza Columbus OH 43215

Scheduling:

This position will have a hybrid schedule with two days in the office each week.

Key Skills Required

• Client Relationship Management
• Strategic Planning & Execution
• Project Management
• Product & Service knowledge within Insurance and Financial Services
• Contract and Service Level Management

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the StemOPT Extension program.

(Internal Use Only: Compensation Band G2)

Job Description Summary

Job Description

Key Responsibilities:

• Drives and implements continuous improvement ideas to elevate customer service.

• Communicates with plan sponsors and their representatives IP TPA and PPA regarding the administration of qualified retirement plans. Serves as point of contact for Plan Sponsors IPs TPAs and PPAs. Develops and maintains relationships with internal/external clients and business partners.

• Identifies business needs service requirements key issues alternative solutions and resources for the clients and business. Influences and advises plan sponsors administrators and investment professionals on product pricing process and service options.

• Conducts monthly progress calls with strategic administrator firms and high segment plan sponsors focusing on Nationwide offerings firms progress towards objectives and opportunities for improvement.

• Manages incoming phone calls and e-mail queues from front-line administrator staff PPA/TPA Sales and Marketing staff plan sponsors and investment professionals.

• Supports pricing and compensations changes case swaps abandoned plans PPA resignations DOL issues privacy issues block mergers agreement changes fee-based advisor contractual changes amendments endorsements outstanding invoices fee and compensation questions fund additions cash outs RIA services iron financial self-directed brokerage annual plan review FDIC.

• Responsible for oversight of administrator contacts who support their regions. Provides onboarding for new administrator relationships.

• Manages and creates responses to formal complaints complex customer concerns and regulatory and legal issues.

• Manages all existing business product pricing agreement and compensation questions/issues.

• Travels for relationship visits. Represents Nationwide presentations at and participation in industry conferences and Nationwide customer conferences. Provides on-site customer training for key relationships.

• Reviews and makes updates as a subject matter authority to external marketing pieces and user guides.

• Actively maintains customer profiles and working knowledge of the best ways for Nationwide (provider) to interact with client firm/customer office.

• Creates and distribute written communications. Understands communicates and gains key client adoption of optimal operations practices.

• Provides training for new associates.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager and does not have direct reports.

Typical Skills and Experiences:

Education: Undergraduate studies or equivalent related work experience.

License/Certification/Designation: FINRA Series 6 license required. Associates must obtain the license within the time period designated by the business unit. If an associate fails or is unable to obtain required license within the designated time period the associate will be ineligible to continue in the position. Six Sixma green belt a plus.

Experience: Five years of financial services experience with at least two years in retirement plans; Nationwide Financial (wholesale distribution model) experience preferred.

Knowledge Abilities and Skills: Thorough knowledge of qualified retirement plan concepts reconciliation of plan assets and an understanding of basic Internal Revenue Code and Department of Labor regulations. Working knowledge of investments including annuities mutual funds and the financial marketplace. Strong communication skills; data analysis; data integrity checks; decision making skills. Ability to communicate effectively both verbally and in writing. Ability to establish priorities. Ability to analyze and recommend solutions to business issues. Must have strong interpersonal communication and facilitation skills. Must have solid understanding of the operational business model including the products services and processes of the related business unit. Ability to develop and maintain strong collaborative relationships with business unit and client. Ability to lead multiple tasks and projects. Ability to evaluate and recommend problem resolutions. Confirmed problem solving skills in identifying problem situations and generating viable solutions.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and HR Business Partner.

Values:Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Non-eligible)

Working Conditions: Normal office environment. Some travel required with possible overnight requirements.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.