Customer Order Specialist
Customer Order Specialist
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Job Description
Job Title
Job Description
Join Our Team as a Customer Order Specialist EMEA Bridge the gap between Operations and Sales!
Are you looking for a dynamic role where you are a key player in the game of Operations and Sales As our new Customer Order Specialist you will be at the heart of our EMEA Operations ensuring seamless order management and building strong relationships with our distributors and internal teams.
WHAT IS THE SCOPE
The main responsibilities of a Customer Order Specialist are to manage orders from our distributors in EMEA and acting as the reliable point of contact for our Sales and Operations organizations and to elevate different processes and reach our goals.
The EMEA order process is integrated in the Sales Operations Team of EMEA. Therefore it is required to work alongside with Distribution Operations Managers (DOMs) Distribution Account Managers (DAMs) based in the EMEA head region and the local sales regions as well as with Global Operations to fulfil the supply chain needs of our Partners and End customers.
You will represent the customers voice while working hands-on across teams to design scalable solutions and build strong reliable relationships both inside and outside the organization.
WHAT WILL YOU DO
As our new Customer Order Specialist you will mainly work with two areas; order processing and sales support.
Order Processing:
Handle incoming orders and distributors enquiries from delivery plan to actual fulfilment.
Maintain data in our ERP system for order management confirmations and changes with a service-minded approach.
Support and execute in operational developments in EMEA Head Region that are connected to Order Management.
Sales support:
Build strong distributor relationships and understand their ways of working to extend their contribution to operational efficiency.
Support Sales in executing processes to maximize stocking efficiencies with distributors to reduce stock rotations and order cancellations.
Proactive communication with different stakeholders in the sales regions and global operations to optimize situations like shortages and large project planning.
WHAT WILL YOU NEED
Degree in Business Administration/Supply Chain or relevant field
2 years of experience in a similar role
International experience in a global organization
2 years of experience of working in an ERP-system
Good knowledge of the Microsoft Office package
Ability to prioritize and structure the work to meet deadlines and KPIs
Good team player yet independent and with good communication skills
High level of adaptability problem solving and openness for new and ad hoc tasks
Fluent in English and Swedish written and spoken
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Unclear Seniority
Employment Type
Full-Time
