Customer Support Agent Stockholm

Shape the future of telematicsone great customer experience at a time.

Are you passionate about helping others curious about technology and ready to grow your career in a dynamic international company

Whether youre just starting or bringing years of experience to the table ABAX is looking for a Customer Support Agent to join our high-performing team in Stockholm.

This is your opportunity to be the voice of a leading tech brand and make a real difference in how our customers experience our products and services.

As a Customer Support Agent youll be on the front line of our customer journey. Youll handle a wide range of inquiriesfrom simple questions to technical challengesand turn them into positive helpful experiences. Every conversation is a chance to create value for our customers and help shape how they see ABAX.

What Youll Be Doing

• Responding to incoming calls emails and chat messages with professionalism and a helpful attitude
• Troubleshooting technical issues and answering system-related tax or data privacy questions
• Logging all customer interactions accurately and ensuring timely follow-ups
• Collaborating with internal teams to resolve complex cases and ensure customer satisfaction
• Supporting customer training sessions events and identifying upselling opportunities or leads when appropriate
  

What Makes You a Great Fit

Training and support will be providedwhat matters most is your mindset and willingness to learn but whether youre a seasoned professional or new to the field with a year of experience wed love to hear from you if you:

• Have experience in a customer-facing or technical support role ideally in a fast-paced environment
• Enjoy problem-solving and are curious about tech and digital tools
• Can stay organised multitask and remain calm under pressure
• Speak and write fluently in English and Swedish; Norwegian is a bonus
• A proactive customer-centric approach with a passion for going the extra mile

Background Check and Reference Verification

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process we perform a digital reference check through RefApp an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.