Senior Executive Writer | Market Intelligence | Messaging Strategist

ServiceNow is seeking a highly motivated and strategic leader to join our team as Senior Executive Writer Market Intelligence Messaging Strategist.  In this role you will be responsible for shaping how we communicate the future of enterprise technology.  

You will bring together competitive intelligence customer insights and market trends to create differentiated compelling narratives for executive audiences. This role requires a mix of strategic thinking creativity and resilience with the ability to influence senior leaders and distill complexity into simple memorable messages. 

What you get to do in this role:  

• Partner with Chief Transformation Officers to develop differentiated narratives that articulate ServiceNows value creating compelling narratives and shaping thought leadership  

• Lead sessions with Chief Transformation Officers and cross-functional teams to surface customer perspectives competitor positioning and market trends to identify opportunities and risks 

• Serve as an internal thought partner testing new ideas iterating based on feedback and fostering innovative approaches to communication 

• Influence and collaborate with teams across the Transformation Office Events and PR/Communications 

• Operate in a fast-paced executive-level environment managing multiple high-visibility projects with strategic impact 

Qualifications :

Qualifications: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.  

• 15 years of relevant work experience in management consulting/IT experience crafting high-impact customer-facing narratives for senior executives in enterprise technology with a focus on AI and other technological advancements in the SaaS or tech industry. 

• Strong technical knowledge of ServiceNow competitive landscapes and deep understanding of enterprise SaaS platforms like ServiceNow 

• Executive level communications. Storytelling and deep experience driving narratives with tech leaders 

• Demonstrated ability to simplify complex concepts into compelling narratives including developing executive presentations and thought leadership 

• Experience facilitating workshops or executive-level sessions. 

• Strong track record as a team player in a highly matrixed environment with a strong collaborative ability to work with others across the org chart. 

• Knowledge of ServiceNow products and the Now Platform a strong plus. 

• Entrepreneurial mindset; self-starter comfortable working in ambiguity.  

• Resilient open to feedback and able to iterate ideas quickly. 

• Passion for technology curiosity about industry trends and ability to anticipate market shifts. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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