Lab Customer Support Consultant, Dutch and English speaking

As a member of the Customer Support Laboratory Team your typical day looks like this: You come to the office in the morning and a vet is calling you. Based on preliminary test results theyhave toplan a surgery for Molly the cat but first they need additional tests sent to one of our laboratories. Youre helping the vet with these additional tests answering questions about what samples they need to send and what the turnaround time of the testing will be.

Our support professionals develop deep and meaningful relationships with our customers offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices and the pets under their care thrive.

In This Role

• You will help our customers with questions regarding turnaround time which samplestouse and pricing.
• Youll be actively detecting trends and finding solution for recurring issues.
• Youll be answering emails and taking notes on all pending actionsinour customer relationship system.
• Youll be responsible for tracking the result deliveries.
• Youll be connecting with the laboratories the sales team and your fellow customer support colleagues.

What You Will Need to Succeed

• You are a smart self-motivated and creative person who can anchor these traits with a high degree of accuracy and an analytical mindset.
• Things are changing at a rapid pace at IDEXX. We are an ambitious company with a strong commitment to grow. This requires a degree of flexibility on your side to take on new challenges to be open to change to think outside of the box and to be stretched beyond your comfort zone.
• You are emphatic and have a sense of humor.
• You are fluent in Dutch &Englishother Nordic language skills are a plus.

What We Offer

When you join IDEXX you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself innovate and grow. We have so much to offer!

• From day one you will get full autonomyinyour work and ample support when you need it.
• You will join a successful team who is proud of the work they do and motivated by their unified purposeofhelping others.
• You will work with people who are inspiring open and the bestintheir operating space.
• We believe in you with a team of over 8000 all over the globe there are lots of opportunities for learning personal growth and career expansion.
• Youll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products services and a strong focus on our customers.

Why IDEXX
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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