Helpdesk Specialist (m/w/d)
Helpdesk Specialist (m/w/d)
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Job Description
Job Title
Helpdesk Specialist (m/w/d)Job Description Summary
As a Helpdesk Specialist you will be the first line of contact for our clients suppliers and operations teams. You will deliver first-class service for our client with confidence and professionalism ensuring requests are handled accurately and on time. The role requires strong communication multitasking and problem-solving skills in a fast-paced environment. The role is based in Berlin onsite with our client in the food delivery industry.Job Description
Key Responsibilities:
- Build maintain and enhance relationships with clients suppliers and operations teams
- Provide customer service via telephone and email with a right first time approach
- Log and manage work orders (Reactive and Planned) in Famis360 ensuring SLA/KPI compliance
- Triage jobs allocate to correct resources and manage escalation where required
- Raise purchase orders (POs) to subcontractors in Yardi and ensure compliance documentation is recorded
- Generate and provide reports on job status SLA performance and supplier activities
- Record complaints ensure clear communication and update client-specific playbooks and manuals
Knowledge & Experience:
- Previous experience in Helpdesk or Customer Service role
- Fluent in English and German
- Strong communication skills both written and verbal
- IT literacy (CAFM Microsoft Teams SharePoint)
- Ability to prioritise tasks under pressure with attention to detail
- Team player reliable flexible and self-motivated
- Customer-focused mindset with a positive can do attitude
What we offer:
Early assumption of responsibility flat hierarchies and an international and modern working environment attractive and performance-related remuneration flexible working hours 30 vacation days plus special leave days further training and development opportunities company pension scheme.
Please note we do not consider applications per E-mail.
We foster a culture of inclusion that embraces the unique strengths perspectives and experiences of all our employees. We firmly believe that our diversity enhances our teams capabilities leading to improved decision-making innovation and business outcomes.
INCO: Cushman & Wakefield
Required Experience:
Unclear Seniority
Employment Type
Full-Time
