Client Engagement Officer
Client Engagement Officer
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Job Description
About the Waalitj Foundation:
The Waalitj Foundation is a not for profit organisation that strives to be a leader in the provision of education business and employment opportunities for Aboriginal and Torres Strait Islander Australians. We aim to influence and inspire the empowerment of Aboriginal and Torres Strait Islander people through our diverse work force which is led by our First Australian role models. We are passionate about our focus in providing education and employment opportunities.
Description
About the Position:
The Waalitj Foundation has an exciting opportunity for an experienced Client Engagement Officer to work in our Head Office. This is a full time fixed term position until June 2026. The Client Engagement Officer supports Indigenous entrepreneurs by focusing on helping clients assess the viability of their business ideas define clear goals and build skills and connections needed to run a successful enterprise. This includes working closely with clients and external services providers to access resources training and support tailored to each business journey.
Key Responsibilities:
- Providing policy and procedural information about the Waalitj Hub to clients;
- Work with clients to develop and stabilise strategic planning financial management marketing and promotions as well as personal and general administrative issues;
- Develop marketing and promotional action plans and support the client with implementation;
- Financial Management Planning to assist clients understanding of vital areas such as cash flow management financial statements employee compensation plans and pricing strategies.
- Maintain regular contact with clients to address current challenges and plan for future growth;
- Track and report on client progress and outcomes;
- Ensure the completion of client feedback reports by clients;
- Supporting the Waalitj hub team with events and general administrative duties as required.
Skills and Experience:
To be suitable for this role you will need to demonstrate the following work-related requirements and experience:
- Highly organised with a strong client/customer focus;
- Cultural awareness and knowledge of Aboriginal business issues and challenges;
- Ability to work independently and multi-task with a proven problem-solving ability;
- Consistently punctual reliable and proven ability to continually manage front desk;
- Ability to work in a team environment concurrently across several Departments as required;
- Ability to excel at operating in a fast-paced community environment;
- Excellent computer skills and proficient in excel word outlook and access;
- Excellent communication skills both verbal and written;
- Client database management experience.
Additional requirements include holding or the ability to obtain:
- Police clearance;
- Working with Children Check.
What We Offer You:
- 9 Day fortnight;
- An attractive salary including Salary Packaging;
- Professional development opportunities;
- A friendly and supportive work environment.
Please note this is an Identified Position for Aboriginal or Torres Strait Islander Applicants only.
Application Details:
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Please apply with a Cover Letter and Resume by 2 October 2025.
For position related inquiries please contact the People and Capability Team at
NB: Shortlisting may happen prior to closing date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
