On-Site Applications Engineer
On-Site Applications Engineer
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$ 91844 - 137831
1 Vacancy
Job Description
Role Summary: The Application Engineer sees it alldesign manufacturing installation and operation of our pumps and seals at our customers sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our customers and provides recommendations for repairs upgrades and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities and at our repair center in Richmond CA.
Work schedule: Mondays to Thursdays 10 hour shift.
Work location: Richmond CA (customers site).
Will report to Flowserves site at Benicia.
Responsibilities:
Communicate the needs of customers to Flowserve and be the customers primary source of information regarding design application installation operation and maintenance of our centrifugal and liquid ring vacuum pumps and mechanical seals.
Act as liaison between customers and Flowserves sales engineers reliability engineers customer service and manufacturing.
Troubleshoot technical problems at our customers sites and in-house at our Flowserve Quick Response Repair Center.
Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports product performance reports etc.
Evaluate reports and data to support recommendations for improvement replacement or repair of equipment.
Present clear verbal and written technical explanations to customers tailoring content and style to the audience.
Implement and administer the mechanical seal standardization and customer specification process.
Help organize and ensure monthly Bad Actor meetings to maintain visibility on equipment performance.
Provide technical guidance about successful installation and operation of our products ensuring that standardized installation procedures are followed.
Maintain data regarding customers equipment and parts inventories responding with appropriate actions regarding inventory reduction and consolidation.
Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current accurate organized files.
Help conduct technical training as needed for our customers.
Requirements:
BS Mechanical Engineering or equivalent technical degree .
All levels of experience will be considered including new grads and mid-career. In-plant operations experience highly desired.
Knowledge of the design materials and operational requirements of mechanical seals and rotating equipment especially centrifugal and liquid ring vacuum pumps .
Must have a strong customer focus and project a positive corporate image.
Must be a team player able to problem-solve and work with constructively with customers and co-workers.
Good organizational skills able to establish priorities and work to specific deadlines.
Excellent verbal and written communication skills.
Computer literate and savvy.
Local travel using personal vehicle and some overnight travel .
Some physical activity (e.g. walking large customer sites and ascending/descending ladders and staircases in multi-story facilities).
May be to meet certain medical and physical requirements to perform duties on customer operating facilities.
Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC) background check and drug screen drivers license and safety training requirements.
Preferred Experience/ Skills:
- Rotating equipment experience (pump and seal systems).
- Customer facing experience
Benefits Starting from Day 1:
Medical Dental & Vision Insurance (including FSA and HSA options)
Life Insurance Supplemental Life Child Spousal and AD&D Insurance
Short and Long Term Disability
Retirement Planning 401(k) plan & Financial Wellness Resources
Educational Assistance Program
Time off Policies (including sick leave parental leave and paid vacation)
Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
The pay range for this role is $91844 - 137831. Final offer will depend upon level of experience.
Employment Type
Full-Time
