Client Support Specialist Financial Services, Raleigh, NC
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Client Support Specialist
Department: Customer Success / Client Services
Location: Raleigh NC
Job Type: Full-TimeAbout the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently communicate clearly and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
Qualifications
What We Offer
Department: Customer Success / Client Services
Location: Raleigh NC
Job Type: Full-TimeAbout the Role
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently communicate clearly and manage client relationships will directly impact customer satisfaction and product adoption.
Key Responsibilities
- Serve as the primary contact for clients via ticketing phone and live chat addressing inquiries troubleshooting technical issues and guiding users through platform features.
- Investigate and resolve product or service issues escalating to success managers and technical teams when necessary.
- Develop deep knowledge of our FinTech platform including API integrations account management tools billing and reporting features.
- Collaborate with product development and sales teams to relay client feedback and contribute to continuous product improvement.
- Maintain up-to-date records of client interactions using CRM and support ticketing systems.
- Collaborate on support documentation user guides and training resources that will assist in reducing outreach for support.
- Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Qualifications
- Bachelors degree in business Finance Economics Computer Science or a related field preferred.
- Prior experience in client support customer success or technical support is a pluspreferably in a FinTech SaaS or financial services environment.
- Strong understanding of financial products and support systems.
- Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
- Experience with CRM platforms (e.g. Salesforce RedTail) and support tools (e.g. HubSpot Jira).
- Familiarity with APIs data security practices and financial compliance is a plus.
- Empathetic communicator with a client-first mindset and a passion for financial technology.
What We Offer
- Competitive salary and performance bonuses
- Health dental and vision insurance
- Professional development and training programs
- Opportunity to grow in a rapidly scaling FinTech company
Required Experience:
Junior IC
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
Advyzon is one platform that does the work of many. One platform that makes running your firm easy and completely scalable.
