Night Auditor / Guest Service Agent - Embassy Suites by Hilton Miami Airport
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Job Location:
Miami Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The ideal candidate will have at least 1 year of hotel front desk experience a friendly personality and excellent multi-tasking skills. Prior night audit experience and some Spanish proficiency is highly preferred but not mandatory. OnQ proficiency is a plus.
Shift Pattern:Full open availability required to work AM PM and overnight shifts. Weekend/holiday availability required.
Pay Rate:$16.00 per hour (plus $2 per hour night differential)
The Benefits Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace byGreat Place To Work USandFortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As Night Auditor you would be responsible for overseeing the auditing posting and balancing of daily financial transactions to support the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Audit post and balance daily cashiers work for outlets including but not limited to outlets in Rooms and Food and Beverage
- Ensure credit card system reconciles to daily transaction lists
- Schedule assign daily work inform and train team members
- Monitor observe and assist in evaluating team member performance
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Business Intelligence
- Time Management
- Hospitality Management
- Outbound Calls
- Communication
- Service Areas
- Relationship Management
- Administrative Services
- Client Services
- Customer Service Management
- Regular Maintenance
- Sales Support
- Safety and Security
About Company
Experience a warm welcome at DoubleTree by Hilton Resort & Spa Marjan Island with the signature chocolate chip cookie at check-in. Located in Ras Al Khaimah, this charming resort is close to shopping and entertainment at Marjan Island and Al Hamra Mall. Guests enjoy easy access to ... View more
