Customer Service Representative
Customer Service Representative
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Job Description
- Receive customer requirements and generate quotes according to their needs.
- Manage special requirements on listed products.
- Performs research calculation and product selection.
- Assists customers with questions related to the price list.
- Performs margin calculation for products and special orders.
- Determination of PED category.
- Validation of compliance with IBR if necessary.
- Coordinate the internal technical support necessary for special applications with the different support departments (Quality Engineering Logistics Purchasing etc.)
- Analysis of technical documents on regulations product application conditions and special requirements.
- Support other application engineers and the sales channel on products with special requirements.
- Support the Order Entry team.
- Quote projects provide required documentation and follow up once the order is entered
- Mechanical chemical or related engineering degree.
- Basic knowledge of PED certification.
- Advanced Excel skills (pivot tables macros formulas filters charts conditionals reports etc.).
- Advanced English skills (reading writing and fluent conversation) are essential.
- Advanced Microsoft skills.
- Customer service.
- Communication.
- Negotiation skills.
- Ease of speech.
- Adaptation to change.
- Technical support for quotations.
- Knowledge of fluid mechanics.
- Knowledge of metallurgy.
- Technical knowledge of valves and steam products.
- Knowledge of metalworking industry standards.
- ERP (SAP/Oracle).
By joining Emerson you will be given the opportunity to make a difference through the work you do.
Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity equity and embraces inclusion.
We attract develop and retain exceptional people in an inclusive environment where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
Safety is paramount to us and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits development opportunities and an inclusive and safe work environment we aim to create an organization our people are proud to represent.
Our Commitment to Diversity Equity & Inclusion
At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better more about ourCulture & Valuesand aboutDiversity Equity & Inclusion at Emerson.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
