Incident Management Specialist/Production Support
Incident Management Specialist/Production Support
Posted on :
05-09-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Incident Management Specialist/Production Support Telecom Billing
Location: Bellevue/WA or Frisco/TX or Atlanta/GA or Overland Park/KS
Employment Type: Open for Full-time / Contract
Employment Type: Open for Full-time / Contract
Client : Confidential : Telecom Domain
Primary Skills: SQL Splunk Postman
Secondary Skills: Basic coding skills in C or Java Oracle MongoDB Cassandra DB GitLab Jira
Domain: Telecom Billing
Primary Skills: SQL Splunk Postman
Secondary Skills: Basic coding skills in C or Java Oracle MongoDB Cassandra DB GitLab Jira
Domain: Telecom Billing
No. of Openings : 20
Candidate worked in Amdocs Organization is highly preferred DONT SUBMIT NON AMDOCS CANDIDATES
Job Summary
We are seeking a skilled Incident Management Specialist with strong domain knowledge in Telecom Billing preferably with experience in Amdocs products. The ideal candidate will be adept at diagnosing and resolving complex technical issues performing root cause analysis and working across systems and teams to ensure service continuity and rapid issue resolution.
Key Responsibilities
- Lead and manage incident resolution efforts for telecom billing applications.
- Perform detailed troubleshooting and root cause analysis across application layers and infrastructure.
- Query and analyze data from Oracle MongoDB and Cassandra DB to support investigations.
- Review and interpret logs using Splunk and server logs on Linux/Windows environments.
- Collaborate with development and support teams to ensure timely resolution and documentation of incidents.
- Use Postman and Swagger for API testing and validation during incident triage.
- Track and manage incidents using ServiceNow and Jira ensuring proper escalation and communication.
- Apply basic coding skills in C or Java to understand and debug application-level issues.
- Contribute to continuous improvement of incident response processes and knowledge base.
Preferred Experience
- Experience with Amdocs telecom billing platforms or similar systems.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple incidents simultaneously.
- Excellent communication and coordination skills across technical and business teams.
Qualifications
- Bachelors or masters degree in computer science Engineering or related field.
- 4 to 10 years of experience in incident management or technical support roles.
- Proficiency in SQL and log analysis tools like Splunk.
- Working knowledge of telecom billing systems and cloud-based technologies.
Employment Type
Full-time
Key Skills
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