Senior Data Analyst (Operations)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Data Analyst (Operations)
A Veriff abriu em 2025 seu hub tecnológico e sede das Américas em São Paulo para reforçar nossa presença na região. Estamos em rápido crescimento na América Latina apoiando empresas de mobilidade e-commerce fintechs e plataformas digitais incluindo parceiros globais como a Uber a verificar identidades com segurança e escala. Como Senior Data Analyst Operations & Analytics você será peça-chave para impulsionar eficiência qualidade e inovação em nossas operações internas ajudando a construir a referência global em confiança online a partir do Brasil.
About the job
As a Senior Data Analyst Operations & Analytics youll be the strategic analytical partner to our Internal Operations leadership. Youll take on some of Veriffs most mission-critical challenges supporting operational excellence scaling verification processes and uncovering insights that shape how we grow. This is a strategic high-impact role. Youll help elevate how data is used in our Ops organization not just to describe whats happening but to shape what should happen next.
Why This Role Matters
This isnt your average analytics role youll influence how Veriff scales and delivers trust at a global level. If youre a sharp analyst who thrives at the intersection of strategy data and operations wed love to meet you.Your Impact
Youll Help Us Protect Honest People Online By:- Empowering Internal Operations including Verification Operations and QA leadership with dashboards alerts and decision-ready insights
- Define and monitor KPIs that capture efficiency quality and throughput across verification workflows
- Identifying performance bottlenecks operational risks and opportunities for improvement
- Designing proactive analyses that support SLA adherence
- Building self-serve analytics capabilities and defining scalable trusted operational metrics used across the company
- Onboarding and coaching stakeholders in data fluency across non-analyst roles
- Representing the analytical voice in cross-functional operations initiatives
- Own dashboards that track real-time and historical performance (e.g. queue size verification time failure rates)
- Conduct deep dives into key issues (e.g. error spikes customer service performance session time)
- Collaborate with Verification and QA Leads to build scalable actionable reporting structures
- Create alerting systems to flag anomalies early and ensure SLA risks are escalated promptly
- Ensure high data quality and consistency in metric definitions across tools and teams
- Partner with Data Analysts and Analytics Engineers to enhance internal BI infrastructure
- Have 4 years of experience in analytics
- Are highly skilled in SQL and have a working knowledge of Python with a strong drive to grow further
- Can turn analytical complexity into clarity visually and verbally (e.g. in Tableau)
- Know how to align data initiatives with stakeholder needs and operational outcomes
- Have a track record of proactive problem-solving not just reactive reporting
- Thrive in fast-paced ownership-driven environments
- Bring empathy curiosity and a user-focused mindset to cross-functional collaboration
- Have experience with dbt or similar modern data tooling
- Have led the development of analytics solutions for large-scale Ops or service teams
- Have advanced Tableau skills for storytelling and dashboard design
- Have driven workforce planning or supported large-scale service operations
- Have strong Python skills.
Every day across Brazil and LATAM millions of people sign up for ride-hailing apps shop on e-commerce platforms or open digital wallets. Trust and security are essential for those experiences and thats where Veriff comes in. We partner with global innovators like Uber and leading fintechs to make sure honest people can move shop and connect safely.
In 2025 we opened our Americas headquarters and technology hub in São Paulo solidifying our commitment to serving LATAM from within the region. Our São Paulo hub brings together a fresh team of smart ambitious people working hand-in-hand with colleagues across Europe and the US to build the benchmark for trust online.Our growth is accelerating rapidly with LATAM business volumes up 2.5 year-over-year alongside matching increases globally. Were focused on LATAMs major fintech hubs Mexico Colombia and Brazil which account for 80% of regional Brazil were also supporting new industries like gaming mobility events and social platforms helping them thrive securely under fresh regulatory frameworks.
When you join Team Veriff youll be part of a global growth story with the chance to make a real impact and advance your career while enjoying benefits designed with you in mind. Some of our favorites include:- Stock options to share in our success
- Medical insurance to support your physical and mental well-being
- Learning & Development and Health & Sports budgets you can tailor to your needs
We are an Equal Opportunities employer committed to building a diverse and representative team. Different opinions perspectives and personalities push us forward. Whoever you are if youre passionate about your work and align with our values we want to hear from you.
Required Experience:
Senior IC
Key Skills
- Databases
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Highly automated identity verification for fraud prevention, compliance and safeguarding your customers. Build trust, transparency online and drive more growth.
