Utility Cashier Part Time

Job Title: Utility Cashier

Job Wage: $18.00

Part Time expected hours will be Monday - Thursday 11:00 am to 5:40 pm.

GENERAL PURPOSE

Performs a variety of entry-level and routine clerical duties as needed to expedite the collection and processing of utility and general revenue account transactions. Performs the duties of a cashier for the municipality including receiving cash checks or credit cards in payment for utility bills licenses permits court fines miscellaneous accounts and other payments; print receipts; balances transactions.

SUPERVISION RECEIVED

Works under the general supervision of the Utility Billing Supervisor.

SUPERVISION EXERCISED

None.

ESSENTIAL FUNCTIONS

Answer phone calls and assist customers with payments and utility questions. Direct phone calls to the proper department as needed. Perform cashiering function; operates computer to enter utility payments and ensures payments are properly coded; processes drop box and mail payments; balances payments to reports; follows established processes and procedures based upon department policies.

Screen and direct calls and visitors as appropriate; answer questions and provide information to the public; refer citizen and client complaints and questions to the appropriate department or division staff member for resolution;

Performs various regular and periodic duties related to specific utility programs services and functions including monthly billings irrigation billings replacement meters etc.

Performs related duties as required.

MINIMUM QUALIFICATION

1. Education and Experience:

A. Graduation from high school

And

B. Six Months (6 mo) of responsible experience related to the above duties.

Or

C. An equivalent combination of education and experience.

1. Knowledge Skills and Abilities: Some knowledge of general office maintenance and practices; utility billing and collection procedures and processes; operation of computer terminal in utilizing various software programs related to word and work processing spreadsheet and data base management; operation of standard office equipment; basic mathematics and accounting; interpersonal communication skills and telephone etiquette; public relations.

1. Ability to communicate effectively verbally and in writing; communicate effectively with irate customers; perform basic mathematical calculations; maintain strict confidentiality related to sensitive administrative information; operate personal computer in utilizing various programs to produce or compose formal documents reports and records; operate standard office equipment; develop effective working relationships with supervisors fellow employees and the public.

1. Work Environment:

The incumbent of the position performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities not generally involving muscular strain such as walking standing stooping sitting reaching talking hearing and seeing. Common eye hand and finger dexterity is necessary to perform essential functions. Mental application utilizes memory for details verbal instructions emotional stability and discriminating thinking

As per Washington City policy and/or procedures a background check and drug screening evaluation will be required for potential new hire candidates prior to an offer of employment. I understand that if I am under the age of 18 I must have my parent or my legal guardian grant their permission for the background check and drug screening test to be performed.