Fulfillment Center Manager

The Fulfillment Center Manager oversees all warehousing operations including receiving product put-away deliveries e-commerce processing replenishments and inventory management. This role ensures the safe efficient and accurate movement of products while leading supervisory staff and maintaining overall facility responsibility. Additionally the manager plays a key role in driving continuous improvement and safety initiatives within the facility.

Job Duties & Responsibilities

• Conducts regular one-on-ones performance reviews and provides ongoing coaching and feedback to direct reports

• Recognizes high performance and enforces company policies on safety attendance and professionalism in collaboration with HR and management

• Oversees employee training on inbound delivery and inventory procedures including SOPs and equipment use

• Develops cross-training plans and ensures adequate staffing coverage in coordination with supervisors

• Oversees inbound and outbound operationsincluding receiving put-away picking staging loading and fulfillmentensuring alignment with KPIs and timely execution

• Maintains facility organization dock cleanliness and accurate completion of monthly inspections in the digital system

• Leads continuous improvement efforts and coordinates facility maintenance promptly reporting issues to management and corporate

• Conducts walkthroughs with corporate representatives ensures timely internal communication and verifies PIE training and certification for all team members

• Partners with supervisors to lead safety initiatives promote a safety-first culture and ensure policy compliance through training and observations

• Identifies and addresses safety risks escalates concerns when necessary and ensures timely reporting of incidents and safety data

• Reviews inspection reports implements improvements and maintains safe functional equipment by promptly resolving hazards

• Manages delivery routes and communicates exceptions to relevant stakeholders

• Oversees maintenance certification and rental coordination for Powered Industrial Equipment (PIE)

• Ensures driver training compliance and maintains accurate operator certification records

• Ensures inbound freight is processed accurately within three business days and in compliance with SOPs for Bills of Lading damage documentation and freight counts

• Reports exceptions such as shortages or damages per company procedures and communicates shipment delays or issues to management

• Maintains alignment between system and physical item locations

• Oversees timely stock put-away and replenishment

• Performs consolidation tasks and resolves negative location discrepancies

• Enforces SOPs for accurate picking staging labeling and product integrity prior to loading

• Verifies transfer documentation loading accuracy and monitors the in-process queue

• Manages barcode printers and maintains label supply inventory

• Maintains proficiency in company systems for data entry communication and routine administrative tasks

• Performs other duties as assigned with flexibility to adapt to evolving business needs and responsibilities

Qualifications

• Bachelors degree in management business or related field or equivalent relevant experience

• 6 years of experience in warehousing supply chain or related operations

• 3 years in a supervisory or team lead role within a warehouse or distribution environment

• Experience with ISO quality systems LEAN and Six Sigma principles

• Background in manufacturing and/or distribution with hands-on experience in ERP and Traffic Management Systems (TMS)

• Proficient in MS Office (Word Excel PowerPoint Outlook)

Physical Demands & Work Environment

This full-time position may require 40 hours per week and involves regular physical activity including:

• Frequent lifting of 2550 lbs. with occasional lifting up to 100 lbs. and pushing/pulling up to 300 lbs.

• Operation of forklifts and material handling equipment for extended periods (up to 6 hours daily)

• Routine bending climbing squatting kneeling reaching and use of hands arms and feet for equipment operation

• Periods of sitting standing walking and twisting throughout the shift

• Visual demands include close distance color and peripheral vision along with depth perception and focus adjustment

What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical dental vision and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off including vacation holidays and personal days

• Weekly pay employee discounts and more

Equal Employment Opportunity & Pre-Employment Requirements