IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Security Clearance: Secret (IT-II or have a current National Agency Check with Local Agency Check and Credit Check NACLC).
Location:
Contractors Place of Performance and/or Off-Site (Local to Philadelphia)
Overview:
Nationwide IT Services NIS is seeking an IT Specialist for a potential opportunity. This position covers planning and delivery of customer support services including installation troubleshooting user assistance and training.
Key Responsibilities:
- Provides application and network monitoring and escalation coordinates between Tier 1 2 3 support groups customer support to J6 Subject Matter Experts and end-users responsible for Enterprise Situational Awareness and aggregates ad-hoc metrics as requested.
- Functions may include diagnosing and resolving problems in response to customer reported incidents planning and analysis of work processes researching and reporting trends and patterns of problems developing training materials and performing computing/information system training sessions developing and maintaining problem tracking databases installing troubleshooting and maintaining hardware and software performing backup and recovery operations consulting with users to identify needs and requirements conducting feasibility studies and trade-off analyses preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies principles and practices.
- May be required to support the eProcurement system(s).
- Six (6) years of progressive experience in the field of Information Processing three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions two (2) of which are concentrated hands-on experience in installing diagnosing problems and training customers in the use of software and hardware
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency Credit Check (NACLC) at the time of proposal submission.
Communicate draft and disseminate the customer impact of system outages and issues.
About Nationwide IT Services:
NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers leveraging technology people and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical dental and vision insurance life and disability insurance a 401(k) plan with employer match paid holidays PTO (sick/vacation) commuter benefits an employee assistance program (EAP) and educational reimbursement as well as pet insurance.
Nationwide IT Services Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race color religion sex national origin sexual orientation gender identity genetics disability or protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
