Senior Care Advisor, Expert Guidance
Senior Care Advisor, Expert Guidance
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Job Description
Join our winning team recently honored as #67 on Forbes list of Americas Best Startup Employers for 2024!
The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.
The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
At THB we define our company culture through our Core Values:
- Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
- Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.
- Bee the teammate you want to work with - We work as a team help each other and encourage each other
- Ask questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.
- Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.
Job Summary:
As a Senior Care Advisor Expert Guidance you will play a crucial role in researching assessing and planning interventions to support clients facing social emotional economic and environmental challenges. You will be instrumental in developing and expanding our care management program.
In this role you will assist long-term care insurance policyholders by facilitating access to community resources services and support. By utilizing assessment results screenings and your extensive knowledge of community-based resources you will help policyholders achieve their care journey goals.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Communicate with clients and their families to build a rapport and understanding of the caregiver journey; helping to identify barriers to aging in place successfully and reducing out of pocket expenses through phone and email.
- Be skilled in motivational interviewing techniques to successfully interview and engage individuals with differing levels of health needs
- Document communication and intervention activity accurately and consistently
- Serve as an expert in care management the caregiver journey care coordination and resource management and navigation Work with our development team to improve care management tools and systems
- Serve as a mentor and SME to new and junior team members
- Effectively manage caseloads and hit touchpoint goals for outreach at each engagement level
- Other duties as assigned/necessary
Performance Metrics:
- Needs Assessment Completion Rate: Achieve 90% completion of needs assessments.
- Caseload Management Efficiency: Maintain efficient management of caseloads ensuring timely and effective handling of each case.
- OB Touchpoint Completion: Complete outbound touchpoints for each case within SLA
- Documentation Review Accuracy: Ensure thorough and accurate documentation review for all cases.
Required Skills/Abilities:
- Passionate about helping older adults in all settings and situations
- Comfortable communicating with clients using multiple methods (phone email etc.)
- Professional and engaging phone presence
- Creative as we have to constantly problem solve and change approaches
- Comfortable with change as we are constantly improving our products and programs
- Willing to take the lead to develop and improve our care management program
- Must be 18 years of age or older
Education and Experience:
- Strong background in and real-world geriatric case management or coordination experience required
- Experience in one or more of the following areas highly preferred: Social Services Care Coordination Healthcare Navigation Public Health Community Organizing Volunteer Work
- 1 year of relevant experience in a customer service or similar role preferred
- High Volume Call Center experience is a plus!
- Bachelor degree in Psychology or Social Work preferred
Physical Requirements:
- Ability to remain at your designated workstation for the duration of the workday
- Constantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ability to observe details at close range (typically on a computer screen)
- This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.
The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.
As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.
The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit The Helper Bees careers page to view all current job openings.
Required Experience:
Senior IC
Employment Type
Advisor
