Digital Services Administrator

The opportunity:

We have an exciting new opportunity for a Digital Services Administrator to join our Partnerships Digital team. This role will assist with the day-to-day administration maintenance support and continuous improvement of our Business Hub an online hub containing contracts tools and documents covering a range of topics including employment health and safety and trading and Partnerships we provide services and products to membership organisations professional trade associations Fintechs and other specialist insurance services providers.

As a Digital Services Administrator you will work with colleagues from across the business including our law tax care and insurance this role youll also develop relationships with external partners to understand their requirements in relation to our products and services and deliver digital solutions.

We are looking for someone who is self-motivated enthusiastic and creative with strong analytical strategic and coordination skills. The role will ideally suit an individual looking to start their career at Markel providing support to our customers and clients in the Partnerships channel. If you love to learn new things and can effectively collaborate with colleagues then this role is for you!

We are flexible on the location of the role and this can be based from either our Leeds Manchester Birmingham Rugby or Croydon offices one or two days per week working from home the remaining days.

What youll be doing:

• Maintain our client mailbox and respond to queries and requests

• Cover our live chat feature in core hours with colleagues

• Maintain our document and content management system

• Assist with testing of new features and bug fixes

• Provide monthly stats and reports internally and for partners

• Act as the point of contact for our team with other areas of the business and our clients

• Monitor our online platform for any technical or administrative errors

• Help define how we develop our website and share ideas

• Ensure any required updates are implemented to deadline

Our must haves:

• Ability to integrate easily into multidisciplinary teams

• A passion to learn and gain knowledge

• Conscientious creative with attention to detail

• Ability to visualise and communicate ideas

• Experience of MS Office/Excel

• Ability to multitask and prioritise daily workload

• Excellent oral and written communications skills

• Excellent organisational skills

• An interest or passion for technology systems and processes would be helpful

Who we are:

Markel Corporation (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you:

• A great starting salary plus annual bonus & strong benefits package

• 25 days paid holiday plus Bank Holidays with the opportunity to buy / sell extra leave

• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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