Marketing Operations Lead

Application deadline: September 16th 2025

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Marketing Operations Lead

Employment Type: Permanent

Compensation Details

• Marketing Generalist 18: Salaries range from $94664 to $126219 annually based on qualifications and experiences plus a performance-based incentive.

Location

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDCs headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Collaborate with a diverse experienced team
• Thrive in a supportive teamwork-driven environment
• Impact global communities through sustainable growth in emerging markets
• Recognized as one of Canadas Top 100 Employers Best Diversity Employers and a Top 100 Family-Friendly Employers
• Enjoy a comprehensive Total Rewards package:
  • Flexible benefits Medical Dental Life and more with additional Flex credits
  • Defined Contribution Pension Plan Generous matching program
  • Competitive vacation program 4 weeks vacation 2 floater days (for permanent employees)
  • Comprehensive wellness programs Mental health support fitness programs
  • Professional Development Conferences language training educational opportunities

Team Overview

As EDC aims to be the leader in helping all Canadian exporters go grow and succeed internationally the marketing team has an ambitious agenda to deepen exporter engagement. As part of the Chief Operations Officer Group (COO) the Marketing Strategy and Effectiveness (MSE) team is seeking a Marketing Operations Lead to support the Operations team in delivering on several initiatives related to the efficiencies and effectiveness of the greater Marketing department.

The MSE team supports the needs of our Brand Demand Generation Customer Experience Customer Analytics Martech and Web Experience teams who deliver on initiatives that support EDCs strategy.

What You Will Be Doing

As a member of the Marketing Strategy and Effectiveness team you will drive operational excellence across our marketing department. This role is responsible for optimizing processes improving cross-functional coordination and enabling the marketing team to scale efficiently. While this role does not own the marketing technology stack it plays a critical part in identifying and championing the use of tools and systems that enhance team effectiveness. The successful candidate will be highly organized and strategic.

Reports to: Manager Marketing Operations

Project & Program Coordination

• Lead quarterly planning process for marketing department
• Lead the operational planning and execution of marketing campaigns and initiatives
• Maintain visibility into project timelines deliverables and resource allocation at scale
• Ensure alignment between marketing activities and business objectives
• Facilitate collaboration between marketing teams to ensure integration across marketing campaigns

Process Optimization

• Identify opportunities to streamline workflows and improve campaign and initiative execution
• Develop and maintain standardized processes templates and documentation
• Foster a culture of continuous improvement and operational discipline

Technology-Enabled Efficiency

• Recommend ways to leverage existing tools and platforms to improve marketing efficiency
• Collaborate with martech owners to ensure tools are used effectively by the marketing team
• Promote automation and digital workflows to reduce manual tasks and increase scalability

Performance Tracking & Reporting

• Define and track key operational metrics and KPIs
• Build dashboards and reports to provide visibility into campaign performance and team productivity
• Deliver actionable insights to marketing leadership for strategic decision-making

Cross-Functional Collaboration

• Serve as a central point of coordination between marketing teams and agency partners
• Facilitate communication alignment and documentation across teams
• Support resource planning and capacity management across the department

Budget & Vendor Support

• Assist in tracking marketing budgets and spend against plan
• Support vendor management

Governance & Best Practices

• Maintain and enforce operational documentation including Standard Operating Procedures and campaign playbooks
• Ensure compliance with internal policies and external regulations (e.g. privacy laws)
• Promote consistency and quality across all marketing deliverables

What We Are Looking For

• 7 years of experience in marketing operations project management or a related role
• Strong understanding of marketing workflows and campaign execution
• Experience with project management tools (e.g. Asana Wrike)
• Analytical mindset with proficiency in reporting tools (e.g. Excel Looker Tableau)
• Excellent communication and organizational skills
• Ability to work cross-functionally and manage multiple priorities
• Proven track record of being result oriented

What Will Make You Stand Out

• Bilingual in both official languages (French and English)
• Experience working in or with sales or channel departments
• Familiar with the exporter journey
• Knowledge of Azure Dev Ops or similar work management tools
• Experience with GenAI tools

Eligibility

• EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Should you require any accommodation during the recruitment and selection process please let our Recruitment team know

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

Should you require any accommodation during the recruitment and selection process please contact the Recruitment team at.