Evaluation Experience Manager

Running successful solution evaluations is essential for demonstrating real-world value reducing buyer risk and enabling sales teams to prove our solutions capabilities in the customers environment. This leads to higher win rates improved customer trust and faster sales cycles.

The Evaluation Strategy Manager will play an important role as a member of the Solutions Engineering Success team which is part of CyberArks SE Center of Excellence.

Responsibilities

•  Strategic Planning: Support CyberArks SE Center of Excellence management team in developing implementing and maintaining a corporate evaluation strategy that aligns with company business goals. Define key performance indicators (KPIs) to measure the success and efficiency of evaluations.
• Collaboration and Coordination: Work closely with Solutions Engineers Product Management Product Marketing GTM (Go-To-Market) teams and business owners to ensure that evaluation processes tools and resources align with the needs of these stakeholders and our overarching sales strategy.
• Evaluation Program Design: Develop and maintain standardized evaluation processes playbooks and success criteria to ensure consistency quality and scalability across all customer evaluations.
• Evaluation Environment Management: Oversee the readiness and reliability of evaluation environments ensuring they reflect current product capabilities security standards and customer requirements. Coordinate with cross-functional technical teams to troubleshoot and optimize customer evaluation setups.
• Training and Enablement: Partner with SE Enablement and Education Services teams to train sales and presales staff on running effective evaluations including defining success metrics setting expectations with customers and delivering impactful results presentations.
• Continuous Improvement: Gather and analyze feedback from completed evaluations to identify trends process gaps and opportunities for improvement. Update evaluation resources and methodologies based on product enhancements competitive intelligence and market trends.
• Technical Expertise: Build a solid technical understanding of CyberArks latest portfolio and solution offerings to effectively design support and adapt evaluation processes.

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Qualifications :

• 5 years in a field-facing Presales Technical Account Management or Evaluation program role for a (SaaS) software vendor.
• A bachelors degree in computer science or a related discipline is preferred.
• Strong knowledge of software evaluation methodologies proof-of-concept best practices and success measurement techniques.
• Solid understanding of IT concepts cloud platforms IT security and AI.
• Experience with tools and platforms used for managing evaluations lab environments or customer success tracking.
• Strong ability to collaborate and communicate with cross-functional teams in a dynamic fast-paced environment.
• Strategic thinker with a passion for hands-on execution and customer engagement.
• Flexibility to adapt processes based on customer needs market conditions and corporate priorities.
• Clear communicator both verbal and written with the ability to simplify complex technical concepts.
• Certifications in cloud technologies (AWS Certified Cloud Practitioner or similar) and/or IT Security (e.g. CompTIA Security CISSP etc.) are a plus.

Additional Information :

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $119000 $175000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits. 
 

Remote Work :

Yes

Employment Type :

Full-time