IT Helpdesk Support Specialist

Chapman Automotive Group is seeking an IT Helpdesk Support Specialist to join our dynamic team! The IT Helpdesk Support Specialist contributes to the efficiency of Chapmans operations by providing technical support for internal customers and supporting a positive employee experience. Successful candidates will be well versed in Information Technology support collaborative and team-oriented and thrive in a challenging work environment. If you are looking for an opportunity to demonstrate your technical expertise while delivering outstanding end-user support we encourage you to apply!

What We Offer:

• Competitive compensation! $50000 - $60000 per year depending on experience
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical dental and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Answer Helpdesk calls and trouble ticket submissions to provide end-user support for hardware and software systems.
• Troubleshoot and resolve any IT related issues in a timely manner and follow up with impacted employees when problems are resolved.
• Assist the Helpdesk Manager with special projects as needed.
• Setup support and monitor desktop workstations telephone systems and peripheral devices.
• Implement support and monitor business process and workflows business applications and mobile devices.
• After sufficient training you will enter a dispatch rotation where you will go onsite to Chapman locations to provide support and equipment installation/replacement.
• After sufficient training you will enter an on-call rotation where you provide support outside of normal operating hours.

Desired Qualifications and Experience:

• 2 years of Information Technology support experience is preferred.
• Experience working with and troubleshooting problems with Windows 10 and Mac OS operating systems.
• Working knowledge of IP telephone systems.
• Excellent interpersonal skills including written and verbal communications.
• Demonstrates strong troubleshooting problem-solving and follow-up skills.
• Proven ability to prioritize tasks and manage your time effectively.
• Demonstrates a helpful positive attitude and provides excellent customer service to employees requiring assistance.
• Ability to easily learn retain and apply new information and skills.
• A valid drivers license and clean driving are required.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

This is an onsite position at the Chapman Corporate Center in Chandler AZ. Hours are Monday Friday 7am to 4pm with occasional evening and weekend hours as needed. Applicants must be willing to participate in an on-call rotation and occasional travel to Chapman dealerships to provide onsite support as needed.

To Apply:If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.