Field Service Technician-Philadelphia

Brief Job Description:

A Battery Specialist is responsible for startups certifications preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish promote and maintain excellent rapport with all customers co-workers sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC Area/District Offices and direct manager.

At Vertiv we design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial are the trusted Service Provider for 70% of Fortune 500 companies including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive hands-on learning
• Competitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other tools-of-the-trade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

Duties & Responsibilities:

Role:

• Rely on direction to accomplish goals
• Perform a number of work related tasks
• Capable of working under direct supervision or independently based upon training

Technical:

• Communicate with National Technical Support on issues
• Perform work related tasks according to company guidelines for scheduled maintenance
  • Inspection of UPS Battery systems to identify problems
  • Maintain customers UPS battery system in proper condition
  • Install battery systems according to the manufacturers specifications
  • Implement Field Change Notices according to published guidelines
  • Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips
  • Render on site and phone assistance to customers.

Safety:

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration:

• Provide accurate and timely reporting according to company guidelines
  • Time cards expense reports mileage reports ticket closure forms et al.
  • Maintain individual inventory in accordance with company policy
  • Provide estimated time of arrival to the Customer Response Center where applicable
  • Maintain company property according to company policies
    • Vehicle credit cards PPE test equipment laptop pager et al.

Customer Satisfaction:

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Provide estimated time of arrival to the customer for where applicable
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

Performance:

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications
  • Managers co-workers Support Services electronic communications et al.

Knowledge Skills & Abilities:

• Required experience (one or more of the following)
  • Excellent working knowledge of electricity and the electro-chemical theory of batteries
  • Strong Mechanical aptitude
  • Equivalent industry experience
• Interpersonal Skills
  • Professional
  • Reliable
  • Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHMs law and electronic theory
• Technical skills
  • Ability to make basic site evaluation skills to include: environmental temperature and general operating conditions
  • Elementary fix/repair techniques based on directed supervision
  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision
  • Ability to summarize and report all work related tasks performed
• Strongskill sets:
  • Communication skills
  • Customer service skills
  • Troubleshooting skills
  • Safety procedures
  • Organizational and planning skills
  • Computer skills
  • Mechanical aptitude

Working Conditions:

• Travel is required
• Flexible schedules (weekends evenings and holidays)
• Valid drivers license
• Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to addition you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Physical Requirements:

While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.