Senior IT Associate
Senior IT Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Tech Support & Escalation
Triage categorize assign and resolve a broad range of incoming IT
Support requests via channels like Slack email and web form.
Act as an escalation point for IT Associates to meet internal OLAs. This
requires strong troubleshooting skills and resourcefulness.
Execute onboarding and offboarding tasks including provisioning and
deprovisioning accounts hardware and system access.
Document solutions for IT team and employee reference.
Infrastructure support like DNS bulk email platforms cloud backups and
email security (SPF DMARC DKIM).
Proactively identify recurring issues identify solutions and document
playbooks for L1s to improve FCR
Microsoft 365 Administration and Migration
Assist with ongoing migration from Google Workspace to Microsoft 365.
Administration and maintenance of the Microsoft 365 environment
including but not limited to Entra Intune Defender SharePoint and
Exchange.
Third-Party SaaS Products:
Administer and configure a variety SaaS products.
Support efforts to deduplicate our SaaS suite creating a single consistent
tool set across all business areas.
Support the standardization of account provisioning within third party
systems with SAML SSO and SCIM provisioning.
Assist with identification and reconciliation of shadow IT systems.
Device Management:
Administer corporate macOS and Windows devices software and
configurations using Intune Mobile Device Management (MDM).
Administer personal BYOD mobile devices software and configurations
using Intune Mobile Application Management (MAM).
Vendor Relationships:
Interact with and maintain relationships with assigned vendors.
Participate in software renewal processes.
Automation:
Seek out opportunities to automate standard processes across the
technology suite including onboarding and offboarding tasks which are in
many cases still quite manual.
Recommend technology tool or process changes to improve efficiency.
Leadership
Serve as a utility player for junior team members by mentoring and
training as needed.
Serve as a utility player for senior team members by assisting with project
execution system maintenance and documentation.
Build trust and relationships with internal stakeholders through excellent
customer service.
Qualifications:
Strong administrative experience with the Microsoft 365 suite including Entra
Intune Defender SharePoint and Exchange
Strong experience in IT Operations and troubleshooting ideally in a remote and
international environment of similar size
Strong experience administering SaaS platforms
Experience managing third party M365 backup platforms
Experience working with ITSM platforms
Proficiency in troubleshooting an evolving variety of technologies
Critical thinking decision-making and prioritization skills
Self-driven resourceful and able to work independently at pace
Ability to build and maintain relationships with internal and external stakeholders
Qualifications :
Qualifications:
Strong administrative experience with the Microsoft 365 suite including Entra
Intune Defender SharePoint and Exchange
Strong experience in IT Operations and troubleshooting ideally in a remote and
international environment of similar size
Strong experience administering SaaS platforms
Experience managing third party M365 backup platforms
Experience working with ITSM platforms
Proficiency in troubleshooting an evolving variety of technologies
Critical thinking decision-making and prioritization skills
Self-driven resourceful and able to work independently at pace
Ability to build and maintain relationships with internal and external stakeholders
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Risk Management
- COSO
- IT Auditing
- PCI
- COBIT
- NIST Standards
- SOX
- Information Security
- ISO 27000
- Internal Audits
- FISMA
