Creator Support Manager (all genders)
Creator Support Manager (all genders)
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Job Description
THE ROLE & THE TEAM
Were looking for a dynamic and experienced Creator Support Manager to join us on this exciting journey. As part of the wider Onsite Creator Content (OCC) team youll leverage your expertise to expand Zalandos Creator Ecosystem and captivate and inspire the next generation of fashion beauty and lifestyle shoppers.
As Creator Support Manager youll be focusing on providing high quality support to our Creators when they have issues. Youll act as the first point of contact for all technical operational and financial queries and you will work closely with other Creator Managers and stakeholders to ensure Creators receive timely answers and feel connected to the Zalando brand empowering them with
the tools feedback and resources they need to deliver exceptional content our audience loves.
Youll be responsible for building up and developing our Creator support tools and processes as well as maintaining all the relevant information documents that a Creator may need to use in order to work with our tools and experiences.
WHAT WED LOVE YOU TO DO (AND LOVE DOING)
Creator Support. Youll be responsible for developing our Creator Support processes as well as all the relevant information and FAQs related to our creator tooling including defining applicable SLAs
Solve something that matters. Youll be responsible for handling all queries that are directed to the team. You will be able to work with empathy and a dedicated human touch to communicate with the creators guiding and listening to them and putting your creators first.
Put yourself in the customer;s shoes. Youll act as the first point of contact for our creators working with multiple stakeholders to resolve their queries. You will be the expert on Zalandos creator toolsets able to answer any question that comes your way.
Represent the voice of the creator in relevant forums and play an active role in contributing to the overall creator satisfaction metrics.
Continuous Improvement. Youll be on the frontline when it comes to working with creators and will be best positioned to identify opportunities to improve our ways of working that you can share with the relevant stakeholders. You will build and transfer knowledge of problems and opportunities relative to creator management (e.g. design and execution of creators surveys and interviews) and will contribute to new strategic creator management initiatives.
WED LOVE TO MEET YOU IF
3 - 5 years of relevant work within fashion lifestyle or influencer marketing
You have experience with sourcing and contracting of creators or talent management
You have a high level understanding of the influencer marketing industry and an eye for great content. You have a good understanding of different types of content e.g. video imagery or editorial
You have great organisational and coordination skills attention to detail and a high level of accuracy ensuring that work is completed on time and in full
Youre committed to diversity and inclusivity youll share our message of inclusivity and liberation through fashion. You will be an ambassador for this in your output and your internal conduct.
You want to learn and develop - working in fashion and ecommerce whats in one month is out the next. Well all be learning new skills together at every level.
Communicating with your colleagues in English is a breeze more language skills are welcome
You have experience working with Google Sheets Doc and Slides as well as MS Office.
OUR OFFER
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
- our diversity & inclusion strategy: Experience:
Manager
Employment Type
Full-Time
Key Skills
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