Client Coordinator

Blue Cross & Blue Shield Of Rhode Island

Job Location:

Providence, RI - USA

Monthly Salary: $ 54400 - 71400

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Pay Range:

$54400.00 - $71400.00

Please emailif you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI our greatest resource is our people.

We come from varying backgrounds different cultures and unique experiences. We are hard-working caring and creative individuals who collaborate support one another and grow together. Passion empathy and understanding are at the forefront of everything we donot just for our members but for our employees as well.

We recognize that to do your best work you have to be your best self.
Its why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health dental and vision insurance as well as programs that support your mental health and well-being. We pay competitively offer bonuses and investment plans and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where youre at in the organization youre an integral part of our team and your input thoughts and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

Were dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality affordable and equitable care. To further improve the health and well-being of our fellow Rhode Islanders we regularly roll up our sleeves and get to work (literally) in communities all across the statebuilding homes working in food pantries revitalizing community centers and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can our associates receive additional paid time to volunteer.

Why this job matters:

The client coordinator will receive investigate resolve and respond to telephone and writteninquiries from the Account Management team in support of client servicing.

What youll do:

Review benefit plan and other documentation for accuracy and quality control.
Submit requests for educational materials in support of open enrollment and other account activities and events.
Maintain accurate and timely records in Salesforce in support of our clients and Account Managers.
Create and update custom documentation such as customized benefits summaries SBCs and presentations.
Assist with on-site open enrollment and wellness events when needed.
Submit maintenance requests as needed for timely upkeep of client records.
Perform quality control and accuracy checks within the Salesforce system including renewal applications and proof-reading.
Submit monitor and track initiatives and processes such as Extra-Contractual Pay Beyond requests.
Submit reporting requests for clients and Account Managers such as deductible reports for carry-overs 5500/Schedule A requests and other reporting as needed.
Develops and maintains a positive working AMs Support relationship with the staff to identify and meet their business needs.
Perform other duties as assigned.

What you need to succeed:

Highschool diploma
1-3 years experience in healthcare provider or customer service marketing sales or related field
Knowledge of PCs and Microsoft Office
Valid drivers license
Excellent organizational .skills and ability to successfully prioritize multiple tasks
Ability to handle multiple priorities/projects.

The Extras:

Associates Degree
Experience using Salesforce or another CRM

Location:
BCBSRI is headquartered in downtown Providence conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules based on role:

In-office: onsite 5 days per week
Hybrid: onsite 2-4 days per week
Remote: onsite 0-1 days per week. Permitted to reside in the following states pending approval from the Human Resources Department: Arizona Connecticut Florida Georgia Louisiana Massachusetts North Carolina Oklahoma Rhode Island South Carolina Texas Virginia

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do and it strengthens our ability to meet the challenges of todays healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visit to view the Know Your Rights poster.

Required Experience:

Pay Range:$54400.00 - $71400.00Please emailif you are a candidate seeking a reasonable accommodation for the application and/or interview process.At BCBSRI our greatest resource is our people.We come from varying backgrounds different cultures and unique experiences. We are hard-working caring and c...