Family Engagement and Enrollment Specialist
Family Engagement and Enrollment Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handling office-related tasks such as billing collections filing organizing reporting and scheduling.
- Maintaining accurate records for current students employees and prospective families using our day care management software (Procare) and other programs such as Google Docs and Microsoft Office.
- Responding to telephone and email inquiries in a timely and polite manner.
- Greeting parents children and visitors upon arrival and departure.
- Assisting with closing the center two days per week.
- Conducting tours for prospective families.
- Monitoring daily and weekly enrollment and waitlist data to maintain a full and active roster coordinating timely onboarding as spaces become available.
- Identifying enrollment gaps or potential withdrawals and implementing retention strategies.
- Implementing onboarding strategies that create a seamless and engaging first experience from inquiry to first weeks enrolled.
- Working with admin team to ensure customer expectations are met and take appropriate action to address concerns.
- Building long-term relationships with customers through consistent engagement and personalized service.
- Managing the Schools petty cash taking careful measures to document count and secure all deposits and withdrawals.
- Helping to plan and execute special events and celebrations such as Pascua and Da de los Muertos.
- Assisting owners and staff members with ad hoc needs.
- Helping out in the classrooms or other areas of the center when needed.
- Attending ongoing staff development activities including our evening monthly staff meeting and maintaining required level of training hours.
Required Experience:
Unclear Seniority
Employment Type
Full Time
